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Email outlook Help Desk Designer
(Jobs in Trenton, NJ)
 
Requirement id 138710
Job title Designer
Job location in Trenton, NJ
Skills required Customer Service, Data Entry, Email, outlook Help Desk
Open Date 24-Jan-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Designer: Customer Service, Data Entry, Email, outlook Help Desk

Hybrid

Start date :02/06/2023

End Date :08/04/2023

Submission deadline :1/27/2023

Client Info :Judiciary

Description :
---------------------------------------------
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 9:00 - 5:00 or 8:30 am to 4:30 pm. Work is Onsite 3 days / week and 2 days REMOTE: Tuesday, Wednesday or Thursday).

We have openings for 2:00 pm - 10:00 pm Wednesday - Sunday and 7:00 am - 3:00 pm Wednesday - Sunday. You will note the preferred shift(s) in the question section of the skills tab.

Note: 35 hour work week.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138710 while calling.
 
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(Designer: Customer Service, Data Entry, Email, outlook Help Desk in Trenton, NJ)
     
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