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End User Documentation Analytical Ability Complex Systems Design Conceptual Databas
 
Requirement id 118405
Job title Consultant
Job location in Madison, WI
Skills required Organizational Skills, End User Documentation, Written And Graphic Form, Analytical Ability Complex Systems Desig
Open Date 09-Aug-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Organizational Skills, End User Documentation, Written And Graphic Form, Analytical Ability Complex Systems Desig

Start Date :09/13/2021

Submission Deadline :12 pm (CDT), August 20, 2021

Note :

* Qualified candidates may be invited to an interview.

* Preference: local candidatesThe anticipated duration of this engagement is up to 12 months, with possible extension. The consultant should be prepared to start by S or possibly earlier. This position is to be on-site at Madison College.

Description :

It is seeking one (1) highly motivated and capable person to perform field work for computer/printer hardware, system imaging and network issues reported via incoming phone or first person contact to meet Madison College Technical Services (TS) needs for faculty/admin staff. This work includes hardware repairs/troubleshooting, imaging, moving and general maintenance. For all college locations. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. This individual must have the ability to work independently in a high volume/pressure environment.

This is a strategic position that impacts Madison Colleges capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services.

This position will report directly to the Director, Customer Service in Technology Services.

Consultant Title: “Technician III”

Core Qualifications
• Must have solid phone/soft skills and customer service experience.
• Organization.
• Ability to maintain composure with end customers.
• Ability to follow-through on expectations tasks and ensure work assignments are completed.
• Ability to effectively communicate, both orally and in written form.
• Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
• Excellent conceptual, problem solving, and analytical skills.
• Ability to work independently or as a member of a team on complex tasks.
• Demonstrated competency in documenting solutions for both technical and functional audiences.

Duties and Responsibilities
• Provide Support Services and TS through Customer Service
• Work with Tier 2/3 staff in a professional manner
• Support PC troubleshooting/imaging
• Work with documentation specialist
• Assess needs of customers.
• Work independently.
• Participate as a team member to achieve successful business process.
• Communicate status to management and teams.

Desired Behaviors
• Display energy and initiative in solving problems
• Follow all possible avenues to get the job done
• Adaptable – undertake a variety of tasks willingly
• Work effectively with a variety of personalities and work styles
• Quality – demonstrate appropriate quality and thoroughness in their work
• Decisive – ability to make decisions quickly when faced with multiple options
• Ability to influence others in decided course of action
• Integrity – act with personal integrity at all times
• Professional – work with their teams processes
• Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off.
• Have a positive “can-do” approach to work
• Proactive – operates with and communicates to all stakeholders and co-workers
• Meets commitments and is upfront and proactive in communicating when goals are in jeopardy
• Analyze issues, proposes solutions, and then takes ownership of the execution of solutions
• Work effectively with a variety of personalities and work styles
• Ability to prioritize issues and resolve them
• Act with integrity at all times

Education and Qualifications
• 5 or more ye
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118405 while calling.
 
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