FedRamp ITSM Excellent Communication Skills Administrator (Jobs in Raleigh, NC)   Requirement id 132844 Job title Administrator Job location in Raleigh, NC Skills required FedRamp, ITSM, Framework, Excellent Communication Skills Open Date 29-Mar-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: FedRamp, ITSM, Framework, Excellent Communication Skills Start Date : 03/21/2022 End Date : 03/20/2023 Submission Deadline : 03/31/2022 Client Info: NCDIT Note: * Agency Interview Type: Phone Only Description: ***This position is remote for the duration of the engagement. The max rate for this role is $90.00/hour. ServiceNow Administrator/Developer position is housed in the NCDIT. This role provides support for the states use of its ITSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: • Administer the ServiceNow platform across the IT Service Management application • Perform any necessary enhancements, upgrades, or maintenance on the platform • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance • Handle all enhancement requests and develop on ITSM application used on the platform • Work with developers on the next stage processes for the platform • Be able to gather business requirements, analyze, and translate into technical documentation and development • Monitor application performance and analyze code • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions • Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management • Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions • Proactively researching and suggesting enhancements to existing engagements • Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. • Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: • Bachelors degree in Computer Science, Information Systems, or a related field • 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with ITSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRAMP administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Directing Others • Hiring and Staffing • Drive for Resu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132844 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), FedRamp job openings in Raleigh, NC Jobs List NCDIT - ServiceNow Administrator/Developer (678691) Create date: 01-Apr-2022 Start Date : 03/28/2022 End Date : 03/27/2023 Submission Deadline : 04/04/2022 Client Info: NCDIT Note: * Agency Interview Type : Phone Only Description: ***This position is remote for the duration of the engagement. ***The max rate for this p.... (This job is for - FedRamp Jobs in NC Raleigh Developer - (in Raleigh, NC))    FedRamp job openings in other states Jobs List FedRAMP Automation Engineer - 62033 Create date: 08-Apr-2020 Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Position has been open 2 – 2.5 weeks At least 6 months role but could get extended Going through the FedRAMP certification and we are needing to make FedRAMP compliance so we are needin.... (This job is for - FedRamp Jobs in GA Alpharetta Engineer - (in Alpharetta, GA))     (Administrator: FedRamp, ITSM, Framework, Excellent Communication Skills in Raleigh, NC)

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