GVP VOIP SIP URS Engineer (Jobs in FORT WORTH, TX)   Requirement id 19561 Job title Engineer Job location in Fort Worth, TX Skills required Call Center Experience, Database Technologies, GVP, VOIP SIP URS Open Date 07-Jul-2014 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Call Center Experience, Database Technologies, GVP, VOIP SIP URS This role interacts with various teams and vendors and is responsible for designing and developing routing strategies and list objects to ensure optimal performance. RESPONSIBILITIES Design, develop, document, and implement standard, integrated call handling processes Integrate SIP methodologies into strategy development Develop and administer quality reviews of processes / tools to support standard offer Incorporate outbound capabilities using GVP and Proactive Contact Administer changes and database modifications through GA or CME Collaborate with infrastructure technology and management to define and document strategies and standard processes Develop and maintain usable standard repository QUALIFICATIONS Bachelors degree plus six years? experience directly related to role responsibilities or an equivalent combination of education, training and experience. Directly related education, training and experience includes: Call center operations in 24-by-7 multi-center environment Previous design and development in a SIP environment Experience using Genesys based routing tools (i.e. URS, IRD, GA, CME) Knowledge and familiarity with VoIP Vendor and contractor management Large/Multi-center call center load balancing Multimedia configuration Project and process management in the telephony arena Handling multiple inputs in a high pressure, dynamic environment Complex data analysis Proven ability to perform and thrive in a collaborative consensus-oriented environment Analysis and problem solving demonstrated ability to recognize issues and develop effective solutions SKILLS: Genesys: Call Center: Database Technologies: GVP and Proactive Contact VOIP: GA/CME: GPV: SIP:   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 19561 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Call Center Experience job openings in Fort Worth, TX Jobs List Genesys Developer - J-10-911-916 Create date: 02-Jul-2014 [NOTE: Must be our own w2] Genesys Engineer Irving, TX Long term contract SKILLS: Genesys: Call Center: Database Technologies: GVP and Proactive Contact VOIP: GA/CME: GPV: SIP: This role interacts with various teams and vendors and is responsible for designing and d.... 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