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Hardware Technical Knowledge Technical Support Technical Solution Development Devel
 
Requirement id 44418
Job title Developer
Job location in Raleigh, NC
Skills required Hardware, Planning And Organizing Skills., Project Management, Technical Knowledge Technical Support Te
Open Date 25-Mar-2015
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: Hardware, Planning And Organizing Skills., Project Management, Technical Knowledge Technical Support Te

Description:

Client is seeking to fill a short term contractor assignment to provide basic support of hardware, software, applications, operating systems and networking for Client internal and external users
• Serves as a technical resource on all of Client standard desktop applications to 10,000+ computer users
• Instructs users via phone and/or email on the basic functionality of desktop applications
• Utilizes remote tools to help address end users issues to resolution or assign to technician.
• Follows detailed procedures while making recommendations for routine problem solutions
• Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
• Communicates effectively in oral and written formats
• Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
• Schedules and Facilitates daily operations status calls
• Initiates Major Incident Process (MIP) communications and conference bridges
• Maintains Major Incident Logs
• Distributes Call Management System reports
• Maintains employee directory

Required Skills:

• Planning and Organization
• Project Management
• Technical Knowledge
• Technical Solution Development
• Technical Support
* Hardware,software
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 44418 while calling.
 
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(Developer: Hardware, Planning And Organizing Skills., Project Management, Technical Knowledge Technical Support Te in Raleigh, NC)
     
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