Help Desk - - Developer (Jobs in Madison, WI)   Requirement id 147491 Job title Developer Job location in Madison, WI Skills required Help Desk, -, -, Open Date 21-May-2024 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Help Desk, -, -, Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/24 with extensions likely. MUST BE A WI RESIDENT OR WILLING TO RELOCATE. Local candidates or willing to relocate at candidates expense. WI residents preferred. MUST BE A WI RESIDENT. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. Onboarding will be on-site first 2-3 weeks, background and fingerprinting required by Dept of Justice. Description : ------------------------------------------------------ Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions. Responsibilities: • Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Manage tickets assigned in a timely manner. • Determine the best solution based on the issue and details provided by the customer. • Develop/modifying Knowledge Base documentation. • PC deployments, installation of software and assist customers with new devices. • Record events and problems and through resolution logs. Requirements and Skills: • 2-5 years experience working in a help desk environment. • Proven experience with Microsoft Office, Teams and InTune services. • In-depth knowledge of computer systems and mobile devices. • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues. • Proficient with iOS and Android devices. • Detail oriented and maintain confidentiality. • Ability to work with minimal supervision. • Customer-oriented and patient.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147491 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Help Desk job openings in Madison, WI Jobs List Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... 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