Help Desk - Analyst (Jobs in StreetAtlanta, GA)   Requirement id 74613 Job title Analyst Job location in Streetatlanta, GA Skills required Help Desk, Application Program Tester, -, Open Date 22-Oct-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Application Program Tester, -, Start Date :11/01/2018 End Date :01/01/2019 Submission Deadline :11/01/2018 Client Info : GA DPH Description : Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Job Duties and Responsibilities: Analyzes information to determine nature and extent of customer requirements and concerns May serve as liaison between customers and technical staff in implementation and development of business process automation Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations Responds to internal and external customer concerns regarding web site. Receives additional training, as required, to gain full proficiency and experience in all areas May perform clerical duties in support of the unit Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unitPerform other assignments as required. Minimum Training and Experience: High school diploma or GED and Six months of experience handling customers, questions, complaints, and/or proving information. Preferred Qualifications: Preference will be given to applicants who in addition to meeting the minimum qualification possess the following: Knowledge of office365 Excellent customer service Competency in MS Office Suite Knowledge of running diagnostic tests Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology. Demonstrated ability to learn customer support processes and techniques. Strong analytical skills. Ability to solve problems. Knowledge of REMEDY Ticketing tool Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Customer service orientation and/or prior customer service training   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74613 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Streetatlanta, GA Jobs List Help Desk Analyst 1 - 54462 Create date: 01-Feb-2019 Start Date :02/12/2019 End Date :02/12/2020 Submission Deadline :02/05/2019 Client Info :GA DPH Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with .... (This job is for - Help Desk Training Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA))    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... (This job is for - Help Desk Analysis Jobs in WI Madison Consultant - (in Madison, WI)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) NJTreasury DORES Help Desk (726441) Create date: 13-Jun-2024 Onsite No of Submissions : 1 start date :04/22/2024 End date :04/21/2025 submission deadline : 6/18/2024 client info : Treasury Description : Note: This position requires contractor to work onsite 5 days / week. <.... (This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ)) Help Desk II -130716 Create date: 21-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/24 with extensions likely. Help Desk Jobs in WI Madison Developer - (in Madison, WI))    Help Desk job openings in GA Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... (This job is for - Help Desk MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GA DHS-Child Welfare Modernization Help Desk Analyst(692685) Create date: 08-Sep-2022 Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docum.... (This job is for - Help Desk MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Interactive Field Tech Support Analyst- 58462 Create date: 05-Jul-2022 Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements .... (This job is for - Help Desk Support Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Analyst: Help Desk, Application Program Tester, -, in Streetatlanta, GA)

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