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Help Desk MS Office Active Directory Office365 Exchange Windows 10 Windows Desktop
 
Requirement id 135143
Job title Specialist
Job location in Boise, ID
Skills required Technical Design Documents (TDD), Help Desk, User Support, MS Office Active Directory Office365 Exc
Open Date 18-Jul-2022
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Technical Design Documents (TDD), Help Desk, User Support, MS Office Active Directory Office365 Exc

Start date :07/25/2022

End Date :12/31/2022

Submission deadline :7/20/2022

Client Info :Idaho Office of Information Technology Services - ITS

Description :

***NOTE*** This is a FULLY ONSITE POSITION. Remote work WILL NOT be considered. Candidates MUST be willing and able to work full time onsite for the duration of this role.


Full-time professional work experience in Information Technology user management with a proficiency in onboarding/offboarding in a Windows (Active Directory & Office 365) environment to provide basic service desk support, including:

• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
• Program and configure VoIP phone users in Cisco Call Managers.
• Update onboarding and separation documentation as needed.
• Manage software licensing.
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determine the nature of the problem; root cause; provide basic troubleshooting.
• Document support responses in the ITS Service Desk Ivanti ticketing system.
• Escalate problems in accordance with defined ITS procedures.
• Assist users with problem solving steps.
• Communicate accurate and useful status updates.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135143 while calling.
 
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(Specialist: Technical Design Documents (TDD), Help Desk, User Support, MS Office Active Directory Office365 Exc in Boise, ID)
     
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