Help Desk Desktop Support IT Professional TechLead (Jobs in ALBANY, NY)   Requirement id 57354 Job title Tech Lead Job location in Albany, NY Skills required Service Event Logs, Help Desk, Technical Support, Desktop Support IT Professional Open Date 20-Oct-2016 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: Service Event Logs, Help Desk, Technical Support, Desktop Support IT Professional Start Date : 12/05/2016 End Date : 12/04/2017 Submission Dead Line: 10/26/2016 Description : This customer facing, non-exempt field position provides a wide range of hardware support and related services to our clients customers. Products include OfficeJet, LaserJet, Wide Format and Fast Copy products as well as new products presently in development. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of printers and related technology on customer sites, within a defined geography. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow our clients business in a profitable manner and within budget. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues. Demonstrated core competencies of success in this position are: Alignment with customers business needs while maintaining our clients contractual commitments. Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches. Able to balance and prioritize multiple activities and issues. Successful cause and effect understanding of financial perspectives on the business. Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations. Requirements: Valid, current maintained drivers license. Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight. Daily driving in assigned geography may be up to 6 hours per day 40,000 or more miles per year. Availability to work both scheduled and unscheduled overtime. Participate in assigned work during non-traditional workdays, holidays and shift work. Onsite customer facing experience. Resources must have valid Divers License and insurance. Personal Vehicle large enough to carry spare parts. Flexibility to travel to overnight training - involving air travel. Mileage will be reimbursed - estimated monthly travel 3000 miles in personal vehicle must be fully trained on printers LaserJets, Designjets.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 57354 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),         (Tech Lead: Service Event Logs, Help Desk, Technical Support, Desktop Support IT Professional in Albany, NY)

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