Help Desk - Analyst (Jobs in Columbus, OH)   Requirement id 142726 Job title Analyst Job location in Columbus, OH Skills required Help Desk, Technical Assistance, -, Open Date 10-Aug-2023 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Technical Assistance, -, Hybrid Start date :08/21/2023 End Date :06/30/2024 Submission deadline :07/21/2023 Client Info :DMH Description : Preferred Education: 4 year college degree in field of specialty or equivalent education and experience combined. • Provides hands-on technical assistance to business and technical users. • Investigates and resolves computer software and hardware problems of users. • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. • Determines whether problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Experienced with a variety of call-tracking software and systems. • Reads trade magazines and engages in independent study to maintain current industry knowledge. • Follow quality standards, and displays strong customer service skills. • Ability to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken. • Calls software and hardware vendors to request service regarding defective products. • Talks to programmers to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write software and hardware evaluation and recommendations for management review. • Write or revise user-training manuals and procedures. • Develops training materials, such as exercises and visual displays. • Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142726 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Help Desk job openings in Columbus, OH Jobs List DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) DAS Telecom Engineer 2 (731976) Create date: 02-May-2024 No of Submissions : 3 Start date : 04/01/2024 End date : 06/30/2025 Submission deadline : 05/08/2024 Client info : DAS Description : Provides maintenance and documentation support to information system users and/or IT specialists (e.g., e.... 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