Help Desk Written And Verbal Communication Skills IT Systems Engineering Support Or   Requirement id 137703 Job title Developer Job location in Dauphin County, PA Skills required System Adminstration, Help Desk, Call Center Experience, Written And Verbal Communication Skills Open Date 23-Nov-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: System Adminstration, Help Desk, Call Center Experience, Written And Verbal Communication Skills Start date :12/27/2022 End Date :06/30/2023 Submission deadline :12/04/2022 Client Info :PennDOT Description : --------------------------------------------- ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** ***This requisition will feature a virtual interview via Teams.*** ***Do not resubmit candidates from past released req #s: 619260, 615447, 607948 & 682326.*** The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Centers IT Service Desk outside of regular business hours. This position is onsite at The Server Farm in Harrisburg, PA. The PM Network Operator has a rotating shift of every other Sat. & Sun. 5:30 AM – 5:30 PM and Wed. & Thurs. 5:30 PM – 5:30 AM. For the required position training PennDOT will need the candidate in the office for the first week (8 AM – 4 PM Monday – Friday) to work with their daytime Network Operators and the ITSD team (also known as the Help Desk team). This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the PM Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The PM Network Operator provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with PM Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood an   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137703 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    System Adminstration job openings in other states Jobs List GTA Cloud System Administrator (710849) Create date: 19-May-2023 Hybrid Start date :05/29/2023 End Date :05/30/2024 Submission deadline :05/24/2023 Client Info :GTA - Portal/DSGa Description : ------------------------------------------------------ JOB SUMMARY: The System Administrator (SA) is responsible for supporting production and lower-.... 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