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Help Desk Technical Support Consultant
(Jobs in Madison, WI)
 
Requirement id 119264
Job title Consultant
Job location in Madison, WI
Skills required Windows 10, Help Desk, IT Customer Service, Technical Support
Open Date 17-Sep-2021
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Windows 10, Help Desk, IT Customer Service, Technical Support

start date:10/11/2021
End date:06/30/2022

submission deadline:9/27/21 at 4:00PM CST.

client info : DOA

Note:

* Interview Process: Remote Interviews through TEAMS - 1 round

* Duration: through 6/30/2022, possibility of extension

* Local candidates or willing to relocate at the candidates expense. Due to current pandemic the majority of work will be done remotely but may be required to occasionally work in the office in Madison WI to provide adequate in-office coverage

Description:

Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), Windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; mask requirement and social distancing is expected to be followed by all staff in the office.

This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119264 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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Note:

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Help Desk II - 130716
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Note :

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Note :

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Help Desk III - 119282 - SP
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(Consultant: Windows 10, Help Desk, IT Customer Service, Technical Support in Madison, WI)
     
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