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Help Desk MS Office Java Specialist
(Jobs in Herndon, VA)
 
Requirement id 22462
Job title Specialist
Job location in Herndon, VA
Skills required Help Desk, MS Office, Java,
Open Date 07-Jan-2015
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Help Desk, MS Office, Java,

Responsibilities:
· Monitor the service components.
· Implement monitoring tools.
· Acknowledge the events, and decide when to escalate.
· Identify performance bottlenecks, and take corrective actions.
· Measure the availability of IT services and the impact of service outages.
·Monitor the actual availability achieved versus the targets, and ensure that the shortfalls are addressed.
· Consolidate the downtime information from the service management functions.
· Prepare and distribute the Service Availability Report.
Identify areas for improvement in the system.
· Prepare the Implementation Plan to implement the Availability Plan.
· Modify the availability design as per the requirements.
· Review, approve, or reject the monitoring requirements.
· Promote awareness of availability requirements and solutions to the support organization.
· Maintain the availability management system and infrastructure.
· Maintain the Availability Plan which prioritizes and plans availability.
· Implement and monitor maintenance activities.
· Notify stakeholders about maintenance activity.
· Educate Jr. staff
· Communicate with all stakeholders on process and procedures
· Consolidate and report Incidents monthly to upper management

Required Technical Skills:
· Help desk experience – 1 to 2 years of experience

· MS Office experience – 1 to 2 years of experience

· Java experience – 6 months to 1 year of experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 22462 while calling.
 
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(Specialist: Help Desk, MS Office, Java, in Herndon, VA)
   
 
     
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