Help Desk ServiceNow Staff Augmentation Services Reporting Data Center Software Tech   Requirement id 118766 Job title Consultant Job location in Dauphin County, PA Skills required Call Center Experience, Help Desk, ServiceNow, Staff Augmentation Services Reporting Da Open Date 24-Aug-2021 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Call Center Experience, Help Desk, ServiceNow, Staff Augmentation Services Reporting Da Start Date :09/06/2021 End Date :12/31/2021 Submission Deadline :08/31/2021 Client Info : DOS Description : The Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. • Escalates issues in accordance with defined procedures. • Assists users through problem solving steps. • Uses technical databases to research problems, and talks with co-workers to research problem and find solution. • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. • Provides accurate and complete answers to general use and administrative environment questions in a timely manner. • Communicates accurate and useful status updates. • Manages and reports time spent on all work activities. • Follows quality standards. • Able to work in a team environment. • Completes assigned tasks. • Strong communication skills; both written and spoken.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118766 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Call Center Experience job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (729126) Create date: 04-Apr-2024 Start date :03/04/2024 End Date : 06/30/2024 Submission deadline : 04/07/2024 Client Info : PennDOT Description : ------------------------------------------------------ There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview.*** ***Clien.... (This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (688805) Create date: 28-Jul-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :8/2/2022 Client Info :PennDOT Description : There are currently six openings for this req. Candidates will first be screened on 8/5/22 and will continue each Friday thereafter until all positions are filled. ***This req.... (This job is for - job Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (673485) Create date: 17-Feb-2022 Start Date :02/7/2022 End Date :06/30/2022 Submission Deadline :01/27/2022 Client Info :PennDOT This req isnt open for candidate submittal. It will be rereleased upon the managers request to fill the 1 position after the new hires get through training. Description .... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) PennDOT - SS2 A4 SC1 (Tier 2 Help Desk) (675665) Create date: 07-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline: :02/9/2022 Client Info: PennDOT Description: ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** <.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) PennDOT - Core HDA1 (632732) Create date: 16-Sep-2020 Start Date :8/3/2020 Submission Deadline :9/27/2020 End Date :9/30/2020 Client Info : PennDOT Note: * ***This requisition requires onsite in-person first round interviews only.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***The existing PO for this req goe.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    Call Center Experience job openings in other states Jobs List Medicaid Call Center Services-325-24-415-057-NSP Create date: 23-Oct-2024 Start date : 4/1/2025 Submission deadline : 12/10/2024 12:00 PM CT Client Info : Human Services, Department of Note: * To procure an organization to provide call centers for North Dakota Medicaid providers and members. Description : The successful offeror must perform all the require.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) Transportation Technician 3 - 62767 Create date: 16-May-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/03/2024 Submission deadline : 05/21/2024 Client info : TN DOT Note : * Position Location : On Site Description : An advanced level position that ensu.... (This job is for - Jobs in TN Chattanoogatn TechLead - (in Chattanoogatn, TN)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... (This job is for - Active Directory Management Jobs in TN Nashville Consultant - (in Nashville, TN)) DAS-Service Desk 1/SD1 (717782) Create date: 10-Aug-2023 Start date :08/21/2023 End Date :06/30/2024 Submission deadline :08/15/2023 Client Info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred. Preferred Education 4-.... (This job is for - Equivalent Jobs in OH Columbus Consultant - (in Columbus, OH))     (Consultant: Call Center Experience, Help Desk, ServiceNow, Staff Augmentation Services Reporting Da in Dauphin County, PA)

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