Help Desk Training - Analyst (Jobs in StreetAtlanta, GA)   Requirement id 88091 Job title Analyst Job location in Streetatlanta, GA Skills required Help Desk, Training, -, Open Date 01-Feb-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Training, -, Start Date :02/12/2019 End Date :02/12/2020 Submission Deadline :02/05/2019 Client Info :GA DPH Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Job Duties and Responsibilities: Analyzes information to determine nature and extent of customer requirements and concerns May serve as liaison between customers and technical staff in implementation and development of business process automation Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations Responds to internal and external customer concerns regarding web site. Receives additional training, as required, to gain full proficiency and experience in all areas May perform clerical duties in support of the unit Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unit Perform other assignments as required Minimum Training and Experience: High school diploma or GED and Six months of experience handling customers, questions, complaints, and/or proving information. Preferred Qualifications: Preference will be given to applicants who in addition to meeting the minimum qualification possess the following: Knowledge of office365 Excellent customer service Competency in MS Office Suite Knowledge of running diagnostic tests Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology. Demonstrated ability to learn customer support processes and techniques. Strong analytical skills. Ability to solve problems. Knowledge of REMEDY Ticketing tool Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Customer service orientation and/or prior customer service training   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88091 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Streetatlanta, GA Jobs List Help Desk Analyst 1 - 54154 Create date: 22-Oct-2018 Start Date :11/01/2018 End Date :01/01/2019 Submission Deadline :11/01/2018 Client Info : GA DPH Description : Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and com.... 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