Help Desk Troubleshoot Customer Service Help Desk Analyst A+ Certification ITIL Anal   Requirement id 132702 Job title Analyst Job location in Mechanicsville, VA Skills required Help Desk, Troubleshoot, Strong Communication Skills, Customer Service Help Desk Analyst A+ Ce Open Date 22-Mar-2022 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Troubleshoot, Strong Communication Skills, Customer Service Help Desk Analyst A+ Ce Start Date :04/11/2022 End Date :06/30/2022 Submission Deadline: :03/25/2022 Client Info: ABC Note : * Agency Interview Type: Web Cam Interview Only Description: **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. Duration Expectation: Currently the role is until June 30 and the support needs will be re-evaluated in early June to determine if extention past 6/30 is needed. Pls make sure your candidate is aware of this and can commit to min June 30 date. ABOUT THE ROLE This is a Helpdesk/Ops support role and tasks will be performed from their desk. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. If your candidate is looking for a desktop or security related role (or something other than pure Helpdesk), please do not submit them. There has been some confusion with candidates believing the role involved more desktop or security related responsibilities. It does not. Initial schedule will be Monday - Friday 8AM to 5PM through training. Once trained, schedule to include night and weekend shifts (outlined below). UPDATED INFO: The primary hours will be 8AM to 5PM, we will seek to limit any nights/weekend hours for contractors outside of those hours. That said, if we need coverage, there could be an opportunity to work nights and weekends, but the goal is 8AM to 5PM. This role has a flexible hybrid schedule following ABCs policy of in the office in Mechanicsville, VA certain days and working from home others. More discussion if selected for interview. Just make sure the candidate is aware before submitting. Candidates must follow ABCs COVID Vaccine policy providing either proof of vaccination, or agree to weekly testing at their facility. No exceptions. Essential Job Functions: • Able to Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Documents, tracks, and monitors issues/tickets to ensure a timely resolution. • Escalate unresolved issues/ticket to Tier II/III support. • Must read and comprehend technical procedures and Standard Operating Procedures (SOPs). • Communicate accurate and useful status updates. • Manage and report time spent on all work activities. • Must be able to work in a team environment. • Must be customer service focused. • Work independently and proactively with minimal supervision/direction. • Flexible and able to adapt to a rapidly changing environment. • Must be able to work flexible shift schedules, to include nights, weekends, and some holidays. MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS • Technical problem resolution, judgment, and decision-making skills. • Strong analytical, interpersonal, and written/verbal communication skills. • Three years of technical customer service experience or equivalent education. • Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member. • Flexible and able to adapt to a rapidly changing environment. • Ability to communicate well and work independently with minimum supervision. • Willingness to learn new technologies, dive into challenges and take direction. TECHNICAL SKILLS • Basic knowledge of Microsoft Client Operating Systems (Windows 10) • Experience on Microsoft Windows Server 2008/2012/2016 and Office 365. • Experience with client and server Anti-Virus software applications. • Experience with Cisco AnyConnect/WebEx/Jabber/Video Conferencing • General Knowledge of VoIP and   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132702 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Help Desk job openings in Mechanicsville, VA Jobs List ABC - Operations Support Analyst (697245) Create date: 03-Nov-2022 Hybrid Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/7/2022 Client Info :ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: Current PO is bac.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst (682006) Create date: 29-Apr-2022 Start date:05/16/2022 End date :06/30/2022 Submission Deadline:5/4/2022 Client Info:ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: The current PO is based on fiscal year .... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst - TWO ROLES (674606) Create date: 24-Jan-2022 Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, p.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA))    Help Desk job openings in other states Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... (This job is for - Help Desk Analysis Jobs in WI Madison Consultant - (in Madison, WI)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) NJTreasury DORES Help Desk (726441) Create date: 13-Jun-2024 Onsite No of Submissions : 1 start date :04/22/2024 End date :04/21/2025 submission deadline : 6/18/2024 client info : Treasury Description : Note: This position requires contractor to work onsite 5 days / week. <.... (This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ)) Help Desk II -130716 Create date: 21-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/24 with extensions likely. Help Desk Jobs in WI Madison Developer - (in Madison, WI))    Help Desk job openings in VA Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) DGS Technical Support Analyst 2 (712633) Create date: 07-Jun-2023 Onsite Start date :06/26/2023 End Date :12/11/2023 Submission deadline :6/9/2023 Client Info :DGS Description : ------------------------------------------------------ IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contr.... (This job is for - Help DeskNetwork Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support 2 ONSITE Salem, VA (706606) Create date: 22-Mar-2023 Onsite Start Date : 04/03/2023 End Date : 06/30/2023 Submission Deadline : 3/24/2023 Client Info : VDOT Description : *candidates local to the Salem, VA area required *candidate will be required to work ONSITE daily M-F 8-5pm, NO excep.... (This job is for - Help Desk Jobs in VA AveSalem Specialist - (in Ave Salem, VA)) DGS Technical Support Analyst 2 (691344) Create date: 26-Aug-2022 Start date :09/19/2022 End Date :09/19/2023 Submission deadline :8/30/2022 Client Info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contractors. Pls make sure to share that with your candidate to avoid issues.... (This job is for - Help DeskVLAN Jobs in VA Richmond Analyst - (in Richmond, VA)) (Analyst: Help Desk, Troubleshoot, Strong Communication Skills, Customer Service Help Desk Analyst A+ Ce in Mechanicsville, VA)

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