Help Desk Troubleshoot Ticketing Systems Mac OS Consultant (Jobs in Whitewater, W   Requirement id 120804 Job title Consultant Job location in Whitewater, WI Skills required ITSM Tools, Help Desk, Troubleshoot, Ticketing Systems Mac OS Open Date 09-Dec-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: ITSM Tools, Help Desk, Troubleshoot, Ticketing Systems Mac OS start date:01/03/2022 End date:06/17/2022 submission deadline:12/15/2021 4:00:00 PM client info : UW Whitewater Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and customer support troubleshooting tasks in order to provide direct support to the campus community. This is a customer facing position and works with various customers, including faculty, office staff, and campus administration. The person in this position must have strong experience with a help desk ticketing system (Service Now preferred), great troubleshooting skills, and great customer service skills. The campus environment consists of Windows & Mac operating systems. Customer and Technical Support Responsibilities: 1. Technology support to faculty, staff, and students over the phone, via email, chat and in person while meeting all campus support service objectives (SLOs). 2. Investigate technical issues and escalate tickets as appropriate. 3. Consistently update all open help desk tickets and communicate with the technical support teams and/or customers as appropriate. 4. Follow established procedures for tracking technology problems and solutions. 5. Document troubleshooting steps, technical solutions, and processes in Knowledge Base Articles, templates, and ITSM tool. 6. May provide a limited degree of work guidance and leadership to other help desk personnel. Minimum Qualifications: • 3-5 years of experience troubleshooting technology support issues • Experience with enterprise level ticket management systems • Experience in maintaining Windows and Mac operating systems and hardware Highly Desired Qualifications: • Experience with ServiceNow (IT Service Management platform) • Experience in a higher education environment Knowledge, Skills & Abilities • Ability to work with customers with varied skill levels in using technology including campus executive staff • Ability to communicate technology concepts to customers clearly in writing and speaking • Ability to rely on experience and judgement to plan and accomplish tasks • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120804 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    ITSM Tools job openings in other states Jobs List Siebel Architect - 4690 Create date: 04-Mar-2021 Description: Use Siebel Tools to Configure VPCR application per user requirements from Justice Center. Use query tools such as SQL Developer to develop data queries to update data in VPCR. Unit test all changes developed for VPCR application. Correct defects detected in Testing Stage of release .... (This job is for - job Jobs in NY Delmar Architect - (in Delmar, NY)) IAM Technical Lead - J-11-157-515 Create date: 25-Aug-2016 Start Date : 09/01/2016 End Date : 02/28/2017 Submitted Deadline: 08/31/2016 Description : Good Communication, Self-driven, Go-getter attitude, can work in complex high demanding situation and a quick learner ITIL V3 certified and at least 3 years of Core Asset Management experience Knowledge on S.... (This job is for - CMDB Jobs in IN INDIANAPOLIS TechLead - (in Indianapolis, IN))     (Consultant: ITSM Tools, Help Desk, Troubleshoot, Ticketing Systems Mac OS in Whitewater, WI)

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