Help Desk Troubleshooting Data Processing Oral And Written Communication Microsoft O   Requirement id 117372 Job title Specialist Job location in Boston, MA Skills required Help Desk, Troubleshooting, Administartion Skill, Data Processing Oral And Written Communi Open Date 15-Jun-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Help Desk, Troubleshooting, Administartion Skill, Data Processing Oral And Written Communi * Interview: Phone or video call * Job industry: Public Sector and Government * LOCAL CANDIDATES- work is onsite Description: The Help Desk Specialist will be responsible for assisting customers of the e Licensing platform. The Specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The Specialist will man a help desk phone and respond to licensing help desk email requests. The Specialist will also assist with testing system updates and update procedure documentation as needed. Provide help desk customer technical support to assist licensees using key software to apply for/renew licenses. Determine appropriate response to error conditions. Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems. Document any serious problems and provide the information to other appropriate staff. Develop, document, communicate, and enforce system standards as necessary. Provide guidance to junior members of the team. Simulate and troubleshoot user problems. Track phone calls and help desk inquires. Inform Local Program staff as needed by telephone and in writing of issues related to operation of the system and the Help Desk. Train other state staff in operation of the Help Desk as needed. Review program and administrative manuals for technical and procedural accuracy. Ensure Help Desk phone is not left unattended. Test Licensure renewal system with assessment/survey questions to ensure system is functioning properly. Stay well informed of all changes in systems and procedures in order to be able to inform and train Local Program staff on the changes. Contribute to the survey creation /modification processes and conduct testing of the same Perform other duties related to licensing helpdesk. Qualifications Required at Hire: Knowledge of the concepts, techniques and applications of electronic data processing. Knowledge of the terminology, codes and standard abbreviations used in electronic data processing. Knowledge of the types and applications of electronic data processing equipment including computers and related peripheral equipment. Knowledge of the methods and techniques of computer systems analysis and design. Knowledge of the methods and techniques of computer programming. Knowledge of the types, availability and applications of electronic data processing operating systems. Knowledge of the methods of general report writing. Ability to read and interpret documents such as EDP equipment operating manuals, specifications, etc. Ability to follow oral and written instructions. Ability to coordinate the efforts of others in accomplishing assigned work objectives. Ability to coordinate projects and follow through to completion. Ability to establish and maintain harmonious working relationships with others. Ability to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds and to maintain harmonious working relationships in a team setting. Ability to adjust to changing situations to meet emergency or changing program or production requirements. Ability to analyze and determine the applicability of electronic data processing data, to draw conclusions and to make appropriate recommendations. Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence. Ability to communicate effectively in oral expression. Ability to give oral and written instructions in a pre   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117372 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Help Desk job openings in Boston, MA Jobs List ASAP ITS63_18-023 IT Service Request Coordinator-SP Create date: 07-Feb-2018 Notes; Contract Length 4 months initial may be extent 2 month May be filled PRIOR TO CLOSE DATE: _X_Yes __No Submission deadline: 2/14/2018 Start date : 2/21/2018 Deadline: 6/30/2018 Client: ITD0001 - Executive Office of Technology Services and Security Description: The Massachusetts Ex.... (This job is for - Help Desk Jobs in MA Boston Administrator - (in Boston, MA)) QA Coordinator Create date: 10-Apr-2015 DP Ops type role in the test environment * Predominantly this will be a Helpdesk / Command Center type of an activity * Triage the issues that are reported * Coordinate with systems groups * Assign the issues to right group * Coordinate with different groups for P6 testing * Understand different escalation points .... (This job is for - Help Desk Jobs in MA Boston Analyst - (in Boston, MA)) ITS43-Help-Desk-Specialist-FY12-DPH001 Help Desk Specialist Create date: 19-Oct-2011 [Note : Close Date: 10/21/2011 05:00PM] [Note : * Duration is 2 to 3 months * Estimated Units:450 hours with 37.5hr/week which makes it 3 months * The duration for this contract will approximately 8 weeks or as needed.] Description: The Department of Public Health, Division of Health P.... (This job is for - Help Desk Jobs in MA Boston Analyst - (in Boston, MA)) Help Desk Specialist Create date: 22-Mar-2011 [NOTE(2):A.Close Date:03/29/2011 03:00PM B.2 RESUMES ACCEPTED] The Department of Public Health, Division of Health Professions Licensure seeks a Help Desk Specialist to assist with the eLicensing Health Care Workforce Data collection project. The contractor will: assist licensees who experience Health Care Workforce Data surv.... (This job is for - Help Desk Jobs in MA Boston Specialist - (in Boston, MA)) ESE Help Desk Specialist Create date: 22-Feb-2011 [NOTE(4):A.Close Date:02/28/2011 05:00PM B.Will accept (4) resumes for each position] Skills Required: Ability to learn how EOE system work quickly to be able to offer user support Excellent problem solver with the ability to keep multiple factors and requirements in focus Ability to work in a fast paced, dynami.... (This job is for - Help Desk Jobs in MA Boston Specialist - (in Boston, MA))    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... 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(This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) NJTreasury DORES Help Desk (726441) Create date: 13-Jun-2024 Onsite No of Submissions : 1 start date :04/22/2024 End date :04/21/2025 submission deadline : 6/18/2024 client info : Treasury Description : Note: This position requires contractor to work onsite 5 days / week. <.... (This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ))     (Specialist: Help Desk, Troubleshooting, Administartion Skill, Data Processing Oral And Written Communi in Boston, MA)

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