Help Desk Analytical Skills Administrator (Jobs in IRWINDALE, CA)   Requirement id 43656 Job title Administrator Job location in IRWINDALE, CA Skills required Help Desk, MS Office Suite, Customer Service Orientation, Analytical Skills Open Date 27-Feb-2015 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Help Desk, MS Office Suite, Customer Service Orientation, Analytical Skills Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. * Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. * Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. * Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. * Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. * Provides after hours and on-call support as needed. * Adheres to Code of Conduct and Mission and Value statements. * Performs other duties as assigned * Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology. * Demonstrated ability to learn customer support processes and techniques. * Strong analytical skills. * Ability to solve problems. * Competency in MS Office Suite * Competency in call center tracking tools * Prior experience supporting customers in use of application software. * Proficiency in using support software tools. * Customer service orientation and/or prior customer service training.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 43656 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... 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