Help Desk Analyst (Jobs in Denver, CT)   Requirement id 141907 Job title Analyst Job location in Denver, CT Skills required Help Desk, Active Directory, Office 365, Open Date 27-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Active Directory, Office 365, Start date :08/07/2023 End Date :08/04/2024 Submission deadline :06/30/2023 Client Info : CT DCF Note: * Position Location On Site * Candidate Must Be Local Description : The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticuts Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System). Implemented in 1996, available on every desktop, and used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally, LINK continues to experience change chiefly in compliance with the 1991 Juan F. Consent Decree as well as the agencys ongoing goal of improving the safety, permanency and well-being of children in care. The agency is currently committed to developing the next generation Comprehensive Child Welfare information system (CCWIS) and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT. Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree. A number of initiatives that comprise this improvement plan require the support of information technology. DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees. DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality. 3. SCOPE OF WORK The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required. POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. REQUIRED SKILLS AND EXPERIENCE In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware and software installation 2. End user support - face to face and via telephone 3. Excellent customer service skills Its highly desirable that the candidate also have: 1. Experience with computer system and user administration. 2. Technical familiarity with Microsoft Active Directo   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141907 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... (This job is for - Help Desk Analysis Jobs in WI Madison Consultant - (in Madison, WI)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... 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(This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) Help Desk Analyst - Level 1 - 60558 Create date: 28-Apr-2023 Start date :06/05/2023 End Date :06/02/2024 Submission deadline :05/05/2023 Client Info : CT DCF Note: * Position Location On Site Description : The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote co.... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) Help Desk Analyst - Level 1 - 57258 Create date: 16-Jun-2022 start date:7/1/2022 End date:07/01/2023 submission deadline:8/31/2022 client info : CT DCF Note: * Candidate Must Be Local * Works on-site in Middletown, CT * Position Location: On Site Description: The.... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) Help Desk Analyst - Level 1 - 56917 Create date: 28-Feb-2022 start date:03/15/2022 End date:03/15/2023 submission deadline:03/04/2022 client info : CT DCF Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performi.... (This job is for - Help DeskTroubleshooting Jobs in CT Hartford Analyst - (in Hartford, CT)) Business Analyst - Level 2 - 55950 Create date: 02-Nov-2020 start date:11/01/2020 End date:11/01/2021 submission deadline:11/04/2020 client info : CT DPH Description: Specific Services Required The contractor employees shall provide the following services: Assist in dat.... (This job is for - Business Analyst Help Desk Jobs in CT Hartford Analyst - (in Hartford, CT)) (Analyst: Help Desk, Active Directory, Office 365, in Denver, CT)

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