Help Desk Analyst (Jobs in Hartford, CT)   Requirement id 112831 Job title Analyst Job location in Hartford, CT Skills required Documentation & Processes, Security Policies&Procedures, Help Desk, Open Date 08-Jan-2021 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Documentation & Processes, Security Policies&Procedures, Help Desk, start date:1/10/2021 End date:06/10/2021 submission deadline:01/08/2021 client info : CT DPH Description: he DPH COVID-19 Vaccination program has prepared for the authorization and distribution of COVID-19 vaccines and is currently in Phase 1a. Our goal is for all residents of Connecticut to have access to the vaccination. CT DPH uses VAMS (Vaccine Administration Management System) to manage the deployment and administration of COVID-19 Vaccines. VAMS is being used by Hospitals, Clinics to administer vaccines and employers throughout Connecticut, DPH staff and local health departments. Connecticut is currently working with a broad range of healthcare institutions to serve as vaccine providers and communicating with community partners The scope of work (SOW) is to provide technical support for users of the VAMS system and general application level user support. We anticipate that this would be a remote support role primarily based on virtual user interaction and phone support. 3. SCOPE OF WORK The selected contractor will provide 5 individuals, with the required skills and background, to work as part of the DPH Information Technology section working with the COVID-19 Vaccine team. Target Class: Help Desk Analyst Level 2 as described in the State of Connecticut Contract 14PSX0338 and will have the required skills and experience outlined below. Specific Services Required The contractor employees shall provide the following services: Ensure that all customer email and support ticket inquiries, requesting assistance or user access and account maintenance are immediately resolved. Perform basic operation, on boarding of new employers, monitoring, trouble shooting of user accounts and about account status through VAMS. Assist with the documentation of processes and procedures for both individuals and groups. Handle support issues remotely via phone, web team interactive session, or remote support software tools. Triage user functional questions that cannot be addressed to the appropriate staff as needed and provide follow-up to ensure issues are handled. Assist users general policy questions, VAMS troubleshooting and guidance with the process workflow. Assist with roster upload in VAMS system for all types of employers (Organizations/Self-employed/Independent contractors). Troubleshoot user log-in problems and assist users in triaging account and access problems. Coordinate Technology learning with business users and provide the primary Business Analyst services for statewide users. Assist with additional Training of VAMS to DPH staff and external users (Employers). Perform user acceptance testing of system changes and update documentation in accordance with enhancements to the system.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112831 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    Documentation & Processes job openings in other states Jobs List DECAL CAPS Operations Analyst (752173) Create date: 02-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 12/31/2025 Submission deadline : 12/06/2024 Client Info : DECAL-IT Note: * Agency Interview Type : Either Web Cam or In Person * Remote Description : The Childcare and Parent Services (CA.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Surveillance And Access Control Technician III - 118774 - SP Create date: 01-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/5/2023 at 4:00PM CST. client info : DOC Note : * Interview: Microsoft Teams Video * Duration: 6/30/2024 with extensions * Remote or On-site? Hybrid position with 40% in-office. Local candidates or wi.... (This job is for - Jobs in WI Madison TechLead - (in Madison, WI)) Surveillance And Access Control Technician III - 118768 - SP Create date: 01-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/5/2023 at 4:00PM CST. client info : DOC Note : * Interview: Microsoft Teams Video * Duration: 6/30/2024 with extensions * Remote or On-site? Hybrid position with 40% in-office. Local candidates or .... (This job is for - Technician Jobs in WI Madison TechLead - (in Madison, WI)) Data Processing Operator 3 - 96690 - SP Create date: 09-Dec-2021 start date:1/17/2022 End date:06/30/2022 submission deadline:12/16/2021 4:00:00 PM client info : ITSD Description: Data Processing Operator: • Assist with the documentation, storage, retention, and destruction of paper documents. Quality Assurance Jobs in WI JeffersonCity Consultant - (in Jefferson City, WI)) GA TECH IT Business Analyst (654761) Create date: 24-Jun-2021 Start Date :07/12/2021 End Date :10/29/2021 Submission Deadline :06/29/2021 Client Info: Georgia Tech - OIT Note : * Agency Interview Type:Either Web Cam or In Person Description : It seeks a Business Analyst to help map out the ServiceNow business require.... (This job is for - Processes Jobs in GA Atlanta Analyst - (in Atlanta, GA))     (Analyst: Documentation & Processes, Security Policies&Procedures, Help Desk, in Hartford, CT)

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