Help Desk MS Office Applications Cloud Experience Administrator (Jobs in Boston,   Requirement id 67439 Job title Administrator Job location in Boston, MA Skills required Help Desk, Customer Service Experience, IT Business Processes, MS Office Applications Cloud Experience Open Date 07-Feb-2018 Close Date Job type Not specified Duration 4 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Administrator: Help Desk, Customer Service Experience, IT Business Processes, MS Office Applications Cloud Experience Notes; Contract Length 4 months initial may be extent 2 month May be filled PRIOR TO CLOSE DATE: _X_Yes __No Submission deadline: 2/14/2018 Start date : 2/21/2018 Deadline: 6/30/2018 Client: ITD0001 - Executive Office of Technology Services and Security Description: The Massachusetts Executive Office of Technology Services and Security (EOTSS) is seeking to hire an IT Service Request Coordinator to become a member of our Customer Engagement & Success team. The IT Service Request Coordinator will be responsible for coordinating and scheduling all IT requests from many different sources including but not limited to phone, email, website request, help desk tickets, and more. The candidate should possess strong written and communication skills, be a team-player and be comfortable with working closely with different business groups and individuals. They must be analytical, prioritization skills and be able to effectively take direction from management. The successful candidate will collaborate closely with customers and IT teams within EOTSS for executing and delivering on Business initiatives. Responsibilities: • Responsible for handling all enterprise customers IT submitted through EOTSS Hosting Services System in ServiceNow. • Providing excellent customer contact on service scheduling, pricing, and the status of Service Requests • Creates and manages Business Application Review (BAR) of written proposals and cost estimates of requested hosting services items. Experience with ServiceNow, Access DB a plus… • Monitors and maintains all open service requests orders. Follows up with cross functional teams and customers as necessary. • Ensures and verifies that EOTSS hosting tickets have assignments, and are being closed timely. • Monitors and enforces policies and procedures according to EOTSS policies and procedures. • Keeps the requestor informed about the progress of his request via direct contacts and system updates. • Participates in handovers between the different teams and promptly raises and resolves any issues within delegation. Qualifications: • B.S. in Computer Science, Business Administration, Finance and Accounting, Government or equivalent degree/experience. • Minimum of 2 years or relevant experience working in Help Desk setting, customer service environment and supporting IT business processes, planning, scheduling, and managing budgets • Good knowledge of MS Office applications and agile with systems and processes preferred • Interest in telecommunication field, cloud hosting is an advantage   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 67439 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Help Desk job openings in Boston, MA Jobs List Help Desk Specialist - 58270 Create date: 15-Jun-2021 * Interview: Phone or video call * Job industry: Public Sector and Government * LOCAL CANDIDATES- work is onsite Description: The Help Desk Specialist will be responsible for assisting customers of the e Licensing platform. The Specialist will guide customers through proper use of the system, he.... 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