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Help Desk Customer Interface Analytical Ability Trouble Shooting PC Information Tec
 
Requirement id 132269
Job title Specialist
Job location in Trenton, NJ
Skills required Help Desk, Microsoft Applications, Team Environment, Customer Interface Analytical Ability Tr
Open Date 01-Mar-2022
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Help Desk, Microsoft Applications, Team Environment, Customer Interface Analytical Ability Tr

Start Date :3/14/2022

End Date :06/13/2022

Submission Deadline: :03/4/2022

Client Info: Law & Public Safety


Note :

* Agency Interview Type: Either iLinc Web Cam or In Person interview

Description:

Note: Position is 5 Days / Wk. On-Site
Excellent Communication Required

Summary:
The Department of Law and Public Safety requires assistance supporting one of its mission critical applications. This position will provide some application administration as well as researching errors encountered by internal staff and external users, communicating errors to the Project Manager/Application Vendor, and working with same staff to resolve problem.

Duties:
Provide application support such as resetting passwords.
Handle application complaints via phone or email, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
Communicating with Application Vendor via email and phone.
Documenting errors and solutions.

Contribute to team effort by accomplishing related results as needed.
Assist with Quality Assurance and User Acceptance Testing procedures.

Requirements:
Bachelors degree in Business or Information Technology.
3+ years experience with Application Support or Help Desk related duties.
3+ years of customer interfacing experience.
Proficient in Microsoft Office applications.
Excellent communication and teamwork skills.
Strong troubleshooting and analytical skills.
Strong understanding of information technology and business concepts.
Maybe required to complete criminal background check.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132269 while calling.
 
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-------------------------------------------
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(Specialist: Help Desk, Microsoft Applications, Team Environment, Customer Interface Analytical Ability Tr in Trenton, NJ)
     
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