Help Desk Consultant (Jobs in Binghamton, NY)   Requirement id 97468 Job title Consultant Job location in Binghamton, NY Skills required Help Desk, Desktop Support, Problem Solving Skills, Open Date 09-Sep-2019 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Desktop Support, Problem Solving Skills, Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: Positions Day to Day Responsibilities/Project Details Provides desktop hardware support for the user community via phone or in person. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. Responsibilities include but, may not be limited to the following: Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary. Responds to customer requests received via the service management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. Assists in the maintenance of and enters the appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. General knowledge of Operational Level Agreements and always works within those metrics. Day to day interactions with the user community and works collaboratively with business and IT stakeholders as it relates to incident management, request fulfillment and problem management. Understanding and adherence to policies and procedures. Contributes to new or modified policies. Provides guidance, training and problem solving to other team members.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97468 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... 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