Help Desk Data Center Installation Data Requirements Analysis Analyst (Jobs in D   Requirement id 132081 Job title Analyst Job location in Dauphin County, PA Skills required Help Desk, Technical Requirements, Software Renewals, Data Center Installation Data Requiremen Open Date 18-Feb-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Technical Requirements, Software Renewals, Data Center Installation Data Requiremen Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :02/22/2022 Client Info: DOS Note : * Agency Interview Type: Description: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. • Escalates issues in accordance with defined procedures. • Assists users through problem solving steps. • Uses technical databases to research problems, and talks with co-workers to research problem and find solution. • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. • Provides accurate and complete answers to general use and administrative environment questions in a timely manner. • Communicates accurate and useful status updates. • Manages and reports time spent on all work activities. • Follows quality standards. • Able to work in a team environment. • Completes assigned tasks. • Strong communication skills; both written and spoken.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132081 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Help Desk job openings in Dauphin County, PA Jobs List PennDOT- PS3 A4 SC3 (PM Network Operator) (698631) Create date: 23-Nov-2022 Start date :12/27/2022 End Date :06/30/2023 Submission deadline :12/04/2022 Client Info :PennDOT Description : --------------------------------------------- ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** **.... 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