Help Desk Call Center Experience Document Capture Adaptability Management Call Trac   Requirement id 134088 Job title Consultant Job location in Dauphin County, PA Skills required Written And Verbal Communication Skills, IT Systems Engineering, Help Desk, Call Center Experience Document Capture Open Date 26-May-2022 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Written And Verbal Communication Skills, IT Systems Engineering, Help Desk, Call Center Experience Document Capture Start date :06/01/2022 End Date :06/30/2022 Submission deadline :05/31/2022 Client Info :PennDOT Description : ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** ***This requisition will feature a virtual interview via Teams.*** ***Do not resubmit candidates from past released req #s: 619260, 615447 and 607948.*** The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Centers IT Service Desk outside of regular business hours. This position is onsite at The Server Farm in Harrisburg, PA. Per the agency they want the req rereleased to see who all applies for both shifts. Candidates for the 9 AM – 5:30 PM Mon.-Fri. shift was screened 5/17/22. The PM shift candidates will be screened 6/1/22. This shift is every other Sat. & Sun. 5:30 AM – 5:30 PM and Wed. & Thurs. 5:30 PM – 5:30 AM. This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The PM Network Operator provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood and has excellent phone etiquette • Ability to support end-users with varying IT skillsets • Ability t   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134088 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Written And Verbal Communication Skills job openings in other states Jobs List Business Analyst Project Lead-11452-1 Create date: 10-Dec-2024 No of Submissions : 2 Start date : 01/14/2025 Submission deadline : 12/18/2024 Client Info : Department of Health and Human Services Note: Q) INTERVIEW PROCESS(who will conduct i/v, phone or in-person, how many rounds of i/v)? A) The interviews will be conducted by a team either in-p.... 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(This job is for - Team Work Jobs in TN Nashville Manager - (in Nashville, TN))    Written And Verbal Communication Skills job openings in PA Jobs List Application Analyst - 72548 Create date: 02-Mar-2021 Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Client is recruiting a Application Key Workload Indicator (KWI) Analyst for our client here in the Pittsburgh area. This role will work with application teams and business contacts to understand the key.... (This job is for - job Jobs in PA Pittsburgh Analyst - (in Pittsburgh, PA)) (Consultant: Written And Verbal Communication Skills, IT Systems Engineering, Help Desk, Call Center Experience Document Capture in Dauphin County, PA)

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