Help Desk Help Desk Software Use And Management Pheripheral Troubleshooting Analyst   Requirement id 10969 Job title Analyst Job location in Harrisburg, PA Skills required Help Desk, Desktop Support Engineer, Network Infrastructure, Help Desk Software Use And Management Ph Open Date 11-Sep-2012 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Desktop Support Engineer, Network Infrastructure, Help Desk Software Use And Management Ph [**Note : Start Date : 09/10/2012 End Date : 11/16/2012**] Description: There are two positions available. The resources will provide help desk, tier 1 and 2 support for the SURE Suite of Applications. Complete Description: This persons main job is to answer the calls from the Client Licensing centers and lookup the voter to ensure they are registered as well as perform a SSN check. This will be done in concordance with the State ID card issuance. This person will also be part of the SURE help desk when time permits. This position is a help desk technician for the SURE Help Desk. This position will participate in all aspects of the SURE SUIRE of Applications support. This position will be involved in all user support for the 67 counties and over 500+ county users, 20+ agency users and the general public that use the SURE Suite of Applicaitons. These tasks are: 1. Participate in support of the counties, from taking phone calls, following up on phone calls and any other tasks assigned. 2. Handle all application navigational issues and calls (Where do I find...) 3. Handle all applicaiton feature functional issues (How do I do...) 4. Unlock and assign user accounts, roles and such 5. Reset passwords of the users accounts. 6. Help in identifying network connectivitiy issues in the commonwealth network and the county network. 7. Determin user hardware falures. 8. Documenting all requests for technical assistance that is required above the tier 1,2 level. 9. Escalate issues and work directly with the tier 2,3 areas to ensure smooth opperations of all work. 10. Checking to see if a user is a registered user and help them to get logged on. 11. Help with all winterm, desktop and peripheral configuration and other issues as identified. 12. Follow up on all resolutions to ensure that the users are informed and statisfied. 13. Become the advocate for the user to ensure their issues are resolved timely. 14. Participate in surveing the users to ensure they are satisfied. 15. Participate in problem solving if there are issues with users that are large issue sor involve more work than what one person can handle. 16. May require participation in status meetings. 17. Other duties as assigned   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10969 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Help Desk job openings in Harrisburg, PA Jobs List BIS Help Desk Analyst 1 - 410437 Create date: 12-May-2015 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Data comm problems. Client requests the services of a Help Desk Analyst 1 resource to provide day to day s.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 272477-PENNDOT- BIS Help Desk Analyst Create date: 18-Oct-2011 Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit inf.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 251905-SERS- Help Desk Analyst 1-Windows Create date: 25-Mar-2011 NOTE:A.There is a possibility this position will be extended beyond 6/30/11. Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. Complete Description: 1 to 3 years field experience 2 year associates degree or equivalent technical study. •Provides technical assistance, support, and ad.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) 245520-DPW - System Specialist Create date: 25-Jan-2011 NOTE: Short Description: System Specialist is knowledgeable on usage & support of a collection of development platforms or technical architectures, & products that run on those platforms. Complete Description: OBJECTIVES OF ENGAGEMENT Assist current state staff in the Healthcare Desktop Management Unit in performing desktop support duties. TASKS.... (This job is for - Help Desk Custom Desktop Image Creation McAfee Troubleshooting Jobs in PA Harrisburg Specialist - (in Harrisburg, PA)) 245841-PENNDOT- BIS Help Desk Analyst Create date: 25-Jan-2011 NOTE:A.The ideal candidate will possess a minimum of 3 years Help Desk Experience. B.The ideal candidate will have prior End User Documentation experience (and should be able to provide written samples of such documentation if requested by the client) Short Description: Support in-house help desk team by taking a variety of IT related calls inclu.... (This job is for - Help Desk Automated Call Distribution System End User Documentation Jobs in PA Harrisburg Architect - (in Harrisburg, PA))    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... (This job is for - Help Desk Analysis Jobs in WI Madison Consultant - (in Madison, WI)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) NJTreasury DORES Help Desk (726441) Create date: 13-Jun-2024 Onsite No of Submissions : 1 start date :04/22/2024 End date :04/21/2025 submission deadline : 6/18/2024 client info : Treasury Description : Note: This position requires contractor to work onsite 5 days / week. <.... (This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ))    Help Desk job openings in PA Jobs List PennDOT- PS3 A4 SC3 (PM Network Operator) (698631) Create date: 23-Nov-2022 Start date :12/27/2022 End Date :06/30/2023 Submission deadline :12/04/2022 Client Info :PennDOT Description : --------------------------------------------- ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** **.... (This job is for - Help Desk Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) DOS- Help Desk Analyst HDA1 A4 SC3 (675273) Create date: 18-Feb-2022 Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :02/22/2022 Client Info: DOS Note : * Agency Interview Type: Description: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30A.... (This job is for - Help Desk Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) DOS-A4 Core SD2 (667315) Create date: 30-Nov-2021 Start Date :11/15/2021 End Date :12/31/2021 Submison Deadline :11/20/2021 Client Info: DOS Description : ***This requisitions method of interview will either be via telephone or virtual via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.... (This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) DOS-A4 Core SD2 (660548) Create date: 24-Aug-2021 Start Date :09/06/2021 End Date :12/31/2021 Submission Deadline :08/31/2021 Client Info : DOS Description : The Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applic.... (This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) Treasury - Core SA1 (646867) Create date: 11-Mar-2021 Start Date :03/22/2021 End Date :12/31/2021 Submission Deadline :03/16/2021 Client Info : Treasury Note : * Comment: The agencys requested this req be rereleased in order to get more competent candidates. They did not want to interview anyone in the first iteration of this req. <.... (This job is for - Help Desk Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) (Analyst: Help Desk, Desktop Support Engineer, Network Infrastructure, Help Desk Software Use And Management Ph in Harrisburg, PA)

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