Help Desk Technical Support SSL VPN L2L3 Switching Developer (Jobs in FRISCO, TX   Requirement id 55842 Job title Developer Job location in Frisco, TX Skills required POS System, IT Professional, Help Desk, Technical Support SSL VPN L2L3 Switching Open Date 23-Aug-2016 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: POS System, IT Professional, Help Desk, Technical Support SSL VPN L2L3 Switching Start Date : 09/19/2016 End Date : 09/19/2017 Submitted Deadline: 08/29/2016 Description : "Store Systems - Aloha (POS) Support Technician(Help Desk) The Store Systems - Aloha (POS) Support Technician(Help Desk) is responsible for providing world-class customer service to our operating partners & managers in an accurate, efficient, and professional manner. This position responds to routine and complex store inquiries with primary focus on providing assistance and ba sic trouble-shooting regarding service delivery, different hardware and software installation, outages, hardware/network level problems, and other technical iss ues. This person will also provide live coverage support at all new stores. This position requires in-depth knowledge of each service offering and seasoned Aloh a POS, related hardware and networking experience or other company products. Due to complexity of issues and possible sources of problems, the position requires the technician to understand all business unit functions, products, resources and escalation paths. This position requires efficiently working cases, resolving and owning the problem resolution process including root cause analyst, and follow up to ensure customer satisfaction. Analyst is responsible for escalating ap propriate cases to fix problems timely Desired Skills and Experience Strong communication skills, both verbal and written Dual Task: Talk & Type Professionalism, courteous, ability to remain calm under stressful situations Must be able to offer empathy to any situation presented Ability to follow pre-determined escalation protocols as appropriate Ability to follow pre-determined trouble-shooting guidelines Able to ask appropriate open ended questions when no protocols exist for current situation. 2+ years of experience/technical proficiency with POS installation (Aloha/Micros systems training or Aloha support preferred) Computer training/familiarity with GUI environments & standard applications, including familiarity with at least one POS application/operating system (Aloha p referred) Possess open & flexible availability plus weekend on-call availability Ability to provide exceptional customer service to our stores, partners & teams Ability to commute daily to our corporate offices located at 3001 Dallas Parkway building in Frisco, TX Basic Qualifications: High School Diploma and a minimum of 36 months technical support experience in a computer helpdesk, network or software support or call center. Knowledge of Microsoft Office programs as well as networking topologies is required. Extraordinary customer service skills required. Hospitality operational and back office experiences a plus. Experience with POS required. Preferred Experience: 3-4 years experience supporting Aloha and/or Micros POS systems in a help desk or technical support environment. A strong knowledge of networking topologies, and/or computer systems or operating systems is a plus in this position. Excellent communication and people skills along with strong organizational and time management skills allow the right candidate to be immediately successful. Understanding of basic restaurant operations will help with this candidate being successful. 25% To support Store User Inquiries 25% Trouble suiting the hardware related issues as per the SoPs and interact with respective hardware vendors like NCR, RTG, Vantiv, Fishbowl, OLO, Cluster Netw orks etc 25% Password reset for most of store related apps 25% To support and coordinate with our L2/L3 teams To support and coordinate with our L2/L3 teams POS Hardware trouble shooting and support experience with skills in the below areas : BOH-Server , Broadband , FOH-Bumpscreen /Monitor ,FOH-Terminal - NCR 1230,FOH-Epi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 55842 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    POS System job openings in other states Jobs List POS/Payment Architect - 69306 Create date: 12-Nov-2020 Candidate must be our W2 Employee. Job Description : Domain Architect with a focus on POS/Payment experience 3 month CTH They currently have 2 legacy environments (Toshiba and NCR) and are moving towards more of a single omnichannel POS system for their five brands. This person will create the architectur.... (This job is for - job Jobs in SC Greenville Architect - (in Greenville, SC)) SAP S4 Fashion Consultant - J-11-442-929 Create date: 25-Sep-2019 Description/Comment: Lead workshop on understanding requirements, solutioning and ability to build consensus for retail business. 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