Help Desk Techinical Support Excellent Communication Skills Organizational Abilitie   Requirement id 132173 Job title Analyst Job location in Richmond, VA Skills required Help Desk, Technical Applications, Computer System Exploits, Techinical Support Excellent Communicati Open Date 24-Feb-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Technical Applications, Computer System Exploits, Techinical Support Excellent Communicati Start Date :03/11/2022 End Date :3/10/2023 Submission Deadline: :02/28/2022 Client Info: DMAS Note : * Agency Interview Type: Web Cam Interview Only Description: FYI: If selected, candidates need to be ready to start the engagement on 3/11/22. No exceptions. ON SITE EXPECTATION: Will work remotely until DMAS Leadership or Manager requires that they work at HQ. Please explain to your candidate that working remotely is subject to change. They must be willing to work ON SITE if requested by mgr. Must be able to pick up equipment IN PERSON. Parking is not provided for contractors. DMAS Information Management would like to procure the services for 5 Technical Support Analysts. The resources will staff up the MES Helpdesk. DMAS is seeking five enthusiastic and talented individuals to provide fast and useful technical assistance by researching, troubleshooting problems and answering questions on Medicaid Enterprise System (MES) issues. If selected, all new help desk staff will be trained to use the help desk software, phones, and queued with questions and answers for the MES related calls. IDEAL candidates will have: Excellent Tier One Help Desk team members must have great communication skills to be able to understand the problem and explain the solution. Customer focused and patience is a must in guiding users through corrective steps. Our mission is to keep our user community moving forward with ease. DAY TO DAY RESPONSIBILITIES: • Serve as the first point of contact (tier one) for customers seeking technical assistance over the phone • Perform remote troubleshooting through pertinent questions • Determine the best solution based on the issue and details provided by the customer • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support (tier two or tier three) personnel • Provide accurate information on their resolution to their issue • Record events and problems and their resolution in logs • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132173 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Help Desk job openings in Richmond, VA Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) DGS Technical Support Analyst 2 (712633) Create date: 07-Jun-2023 Onsite Start date :06/26/2023 End Date :12/11/2023 Submission deadline :6/9/2023 Client Info :DGS Description : ------------------------------------------------------ IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contr.... (This job is for - Help DeskNetwork Jobs in VA Richmond Analyst - (in Richmond, VA)) DGS Technical Support Analyst 2 (691344) Create date: 26-Aug-2022 Start date :09/19/2022 End Date :09/19/2023 Submission deadline :8/30/2022 Client Info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contractors. Pls make sure to share that with your candidate to avoid issues.... (This job is for - Help DeskVLAN Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support Analyst 4 ONSITE (675183) Create date: 03-Feb-2022 Start Date :02/22/2022 End Date :06/30/2022 Submission Deadline :02/9/2022 Client Info : VDOT Note : * Agency Interview Type: In Person Only Description : * local candidates strongly preferred * interviews will be conducted ONSITE, NO exception.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA))    Help Desk job openings in other states Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Help Desk III -134774 Create date: 05-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year exten.... (This job is for - Help Desk Analysis Jobs in WI Madison Consultant - (in Madison, WI)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) NJTreasury DORES Help Desk (726441) Create date: 13-Jun-2024 Onsite No of Submissions : 1 start date :04/22/2024 End date :04/21/2025 submission deadline : 6/18/2024 client info : Treasury Description : Note: This position requires contractor to work onsite 5 days / week. <.... (This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ)) Help Desk II -130716 Create date: 21-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/24 with extensions likely. Help Desk Jobs in WI Madison Developer - (in Madison, WI))    Help Desk job openings in VA Jobs List VDOT Technical Support 2 ONSITE Salem, VA (706606) Create date: 22-Mar-2023 Onsite Start Date : 04/03/2023 End Date : 06/30/2023 Submission Deadline : 3/24/2023 Client Info : VDOT Description : *candidates local to the Salem, VA area required *candidate will be required to work ONSITE daily M-F 8-5pm, NO excep.... (This job is for - Help Desk Jobs in VA AveSalem Specialist - (in Ave Salem, VA)) ABC - Operations Support Analyst (697245) Create date: 03-Nov-2022 Hybrid Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/7/2022 Client Info :ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: Current PO is bac.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst (682006) Create date: 29-Apr-2022 Start date:05/16/2022 End date :06/30/2022 Submission Deadline:5/4/2022 Client Info:ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: The current PO is based on fiscal year .... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst (678652) Create date: 22-Mar-2022 Start Date :04/11/2022 End Date :06/30/2022 Submission Deadline: :03/25/2022 Client Info: ABC Note : * Agency Interview Type: Web Cam Interview Only Description: **There IS available parking at this facility for contractors at no cost. <.... (This job is for - Help Desk Troubleshoot Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst - TWO ROLES (674606) Create date: 24-Jan-2022 Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, p.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) (Analyst: Help Desk, Technical Applications, Computer System Exploits, Techinical Support Excellent Communicati in Richmond, VA)

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