Help Desk Communication Skills Interpersonal Skills Developer (Jobs in Madison,   Requirement id 144823 Job title Developer Job location in Madison, WI Skills required Help Desk, MS Windows, Microsoft 365, Communication Skills Interpersonal Skill Open Date 14-Dec-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Help Desk, MS Windows, Microsoft 365, Communication Skills Interpersonal Skill Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. * * This position will be working full time (5 days per week) in office. The selected hire is required to be in office full time per the team schedule. Description : ------------------------------------------------------ Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (7 or more years of experience): • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software(e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4Foundation certification or similar • CompTIA A+ certification of similar • PMP certificationor similar Will this position have access to FTI (Federal Tax Information)? No On Call hours required? No Will the position require any weekend coverage? (IE: weekend maintenance) No Is this position Remote, Hybrid**, or In Person? In Person   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144823 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Help Desk job openings in Madison, WI Jobs List Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 120130 - SP Create date: 24-Jul-2023 start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II -114389-SP Create date: 17-Feb-2023 Start date : 03/20/2023 End Date : 06/30/2023 Submission deadline :2/24 at 4:00 PM CST Client Info :DOA Note: * Interview Process: Microsoft Teams interview. Video and Audio on. * Duration: 6/30/23 with extensions * Local candidates or willing to relocated at candidates expen.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk III Consultant Create date: 08-Dec-2022 start date:1/2/2023 End date:6 months from start date submission deadline:Thursday 12/15/22, 12:00 PM Note: * The duration of this engagement is through the end of our fiscal year (June 30, 2023), with a new annual contract starting July 1st. * The consultant should be prepared to start the f.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 109198 - SP Create date: 16-Sep-2022 start date:10/24/2022 End date: 06/30/2023 submission deadline:Thursday, September 22 at 4:00PM CST. client info : DCF Note: * Interview Process: * Phone and web based interviews will be acceptable. * However, an in--person interview may be required. * Interviews will be set.... (This job is for - Troubleshoot Help Desk Jobs in WI Madison Consultant - (in Madison, WI))    Help Desk job openings in other states Jobs List Help Desk Support Technician - SME Level - 130056 Create date: 06-May-2024 No of Submissions : 1 Start date : 5/20/2024 End date : 09/30/2024 Submission deadline : 5/8/2024 3:00:00 PM Client info : MDEK12 Note : * On-site (must be local or relocate to Jackson, MS area) Description : Selec.... 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(This job is for - Help Desk Jobs in MS Jackson TechLead - (in Jackson, MS)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk Analyst - Level 1 - 61811 Create date: 06-Nov-2023 Start date : 12/11/2023 End date :12/08/2024 Submission deadline :11/13/2023 Client info : CT DCF Note: * Position Location: On Site Description : STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND .... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT))    Help Desk job openings in WI Jobs List Help Desk II - 129927 Create date: 30-Apr-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/31/2024 Submission deadline : 5/6 at 4:00PM CST. Client info : Outagamie County Note : * Interview Process: Zoom with camera on * Duration of the Contract: Until 12/31/24 with the possibility of being convert.... (This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Technician III - 103595 - SP Create date: 28-Apr-2022 start date:5/31/2022 End date:5 Months from projected start date submission deadline:5/6/2022 - 4:00PM CST client info : Outagamie County Note: * Interview Process: Via Zoom - please have audio and video enabled (1-2 interviews) * Duration: 5 months contract with possible extension Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk II - 96602 - SP Create date: 09-Dec-2021 start date:01/03/2022 End date:06/17/2022 submission deadline:12/15/2021 4:00:00 PM client info : UW Whitewater Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and .... (This job is for - Help Desk Troubleshoot Jobs in WI Whitewater Consultant - (in Whitewater, WI)) Desktop Support III - 96579 - SP Create date: 09-Dec-2021 start date:12/27/2021 End date:At least 12 Weeks from projected start date submission deadline:12/16 4:00PM CST. client info : UW Green Bay Note: * Interview Process: Half hour video interview for finalists. * Onsite Position Descr.... (This job is for - Help DeskTroubleshoot Jobs in WI GREENBAY Consultant - (in Green Bay, WI)) (Developer: Help Desk, MS Windows, Microsoft 365, Communication Skills Interpersonal Skill in Madison, WI)

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