Help Desk Hardware Software Renewals Technical Design Documents TDD Computer Systems   Requirement id 138803 Job title Consultant Job location in Golden, CO Skills required Help Desk, Project Time Management, Hardware, Software Renewals Technical Design Docum Open Date 30-Jan-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Project Time Management, Hardware, Software Renewals Technical Design Docum Start Date : 02/06/2023 End Date : 06/30/2023 Submission Deadline : 02/03/2023 Client Info : CO DOT Note: * Position Location On Site Description : The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138803 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Help Desk job openings in other states Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... 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(This job is for - Help DeskTroubleshooting Jobs in NJ Trenton Consultant - (in Trenton, NJ))    Help Desk job openings in CO Jobs List Call Center - IT Help Desk - 105304 Create date: 22-Sep-2023 start date : 10/09/2023 End date :06/30/2024 submission deadline : 09/27/2023 client info : OIT Note: * Position Location: Remote Description : Full-time professional work experience in Business and/or Information Technolo.... (This job is for - Help DeskTroubleshoot Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk Support II - 68695C Create date: 07-Feb-2020 Start Date :03/2/2020 End Date :09/25/2020 Submission Deadline :02/07/2020 Client Info :OIT Description : Please read carefully: This is NOT a help desk position. Identity and Access Management Administrator II The Governors O.... 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