Help Desk Lansweeper ITSM Applications. Lotus Notes Office 365 Specialist (Jobs i   Requirement id 138134 Job title Specialist Job location in Albany, NY Skills required Help Desk, VMware Administration, Lansweeper, ITSM Applications. Lotus Notes Office 36 Open Date 19-Dec-2022 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Help Desk, VMware Administration, Lansweeper, ITSM Applications. Lotus Notes Office 36 start date: 01/05/2023 End date: 01/05/2025 submission deadline: 12/26/2022 Note : * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description: Qualifications IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Mid-Level - 36 - 60 months: Candidate is able to work independently, without assistance. 36 months experience managing support requests on a Level 2 help desk. 36 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS. 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones 36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients. 36 months experience using CloneZilla to create and apply images. 36 months experience supporting Lotus Notes. 12 months experience with the installation and support of Office 2016 and O365 in an enterprise environment. 12 months experience troubleshooting Windows 10 OS and applications. Day-to-Day tasks: Respond professionally and courteously to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents. Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware / peripherals and printers. Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture. Installation of individual software packages, as needed, for all users. Use of imaging software to expedite large equipment roll-out. Support and deployment O365 Pro Plus and Office 2016.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138134 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Help Desk job openings in Albany, NY Jobs List Senior ETL Developer - 4742 Create date: 18-Mar-2021 On-site/Remote: On-site Description: New York State Early Intervention (EI) and various Health Portfolio projects as needed within the agency. Day-to-Day Tasks include, but not limited to: Resolves/responds to Level 3 helpdesk tickets. Monitors ETL data loading process on a daily bas.... 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