Help Desk SSCP CCNA LAN Developer (Jobs in Lincoln, NE)   Requirement id 57402 Job title Developer Job location in Lincoln, NE Skills required Help Desk, IT Customer Service, SSCP, CCNA LAN Open Date 24-Oct-2016 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Help Desk, IT Customer Service, SSCP, CCNA LAN Start Date : 11/01/2016 End Date : 10/31/2017 Submission Deadline : 10/31/2016 Client Info : NeOCIO Description : Associate Degree in computer science or related field OR 4 years equivalent experience Minimum one year experience in providing help desk services or related IT customer services Must meet DoD 8570.1 IA Workforce Baseline level IAT-II or higher (see attached DoD 8570.1 IA Workforce Table AP3 at end of position description). IAT-II certifications required include CompTIA Security+, GSEC, SSCP, CCNA-Security. All higher-level certifications cover IAT-II requirements (Example: CASP certified individual is certified at IAT-I through III). Proof of certification must be provided upon candidate selection. Initial Screening: If selected, the candidate must successfully pass a State of Nebraska-processed background investigation of education, Federal criminal record, eVerify, OIG-GSA, drug test and sex offender checks. Additional checks, including an NACI, may be required by Federal personnel management prior to issue of contractor CAC card for system access. The selected candidate also must sign an information non-disclosure agreement (upon selection). Demonstrate Knowledge of: operating systems and utilities, computer imaging, computer systems concepts, basic network concepts (i.e. LAN technologies), customer services and support concepts, and printer set up/maintenance/configuration. Preferred Skillsets: troubleshooting (determining what is causing an operating error), critical thinking (using logic and analysis to identify the strengths and weaknesses of different approaches), speaking (talking to others to effectively convey information), communicating effectively with others in writing, time management (prioritizing help desk activities), listening. Abilities: document actions taken; communicate, both orally and in writing, information/ideas to others; read, listen, and understand written and oral communication from others; apply general rules to specific problems to come up with logical answers; Position Contingencies • No travel to locations outside of JFHQ primary duty location is required • Position is housed within the JFHQ building at the Airbase in Lincoln, NE • Contractors must cover living expenses and travel to Lincoln, NE. • Length of contract is expected to be 12 months with annual option/renewal periods. General Duties 1. Receives user requests via ticket system for technical assistance 2. Documents, refines, executes and closes user request tickets 3. Performs phone support and analysis/ticket creation of user phone request 4. Analyzes requests and determines course of action, ticket creation or routing 5. Instructs user on problem resolution 6. Promotes complex issues to technical specialists in the NEC or System Support 7. Assures problem resolution to created tickets within the allotted timeframe (72 hours for simple issues). 8. Manage NEARNG DISA mobile devices via tickets submitted by users Technical Duties 1. Serve as the first-line technical specialist that responds to all help tickets assigned using phone, messaging, email and SolarWinds DameWare for remote support 2. Completes all User Account Request tickets (after prior approvals are complete) through account creation in Active Directory (ADUC) 3. Manages RICOH printer fleet through DMNX software and fields all help request tickets for RICOH devices; coordinates with RICOH contract support staff for resolution 4. Fulfills computer imaging tasks in support of baseline lifecycle plan based on tickets input by the System Support Supervisor 5. Analyzes and diagnoses hardware and software problem tickets with the technical guidance and assistance of other System Support Helpdesk or information technology staff   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 57402 while calling.   Other jobs in NE: Lincoln (21),    Help Desk job openings in other states Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... 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