Helpdesk Management Troubleshooting Business Analyst IT Professional Manager (Jo   Requirement id 57767 Job title Manager Job location in Denver, CO Skills required Business Process, Helpdesk, Coordinating Project, Management Troubleshooting Business Anal Open Date 10-Nov-2016 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Business Process, Helpdesk, Coordinating Project, Management Troubleshooting Business Anal Start Date : 11/14/2016 End Date : 11/13/2017 Submission Dead Line : 11/16/2016 Description : Responsibilities: Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to HP policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logisticsmanagement (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory).Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.First level university degree or equivalent experience; may have advanced university degree. Typically 4-6 years of experience in a supply chain function. Brokers license and/or 4-6 years of experience in a customs/global trade function. a. 5-10 years experience in managing a call center b. Experience with forecasting call volume and aligning staffing according to call volume c. Understanding of best practices in helpdesk industry with regards to workforce management d. Experience with documenting processes and building knowledge repository for helpdesk agents e. Good technical background to allow for training of call center agents and assistance with troubleshooting f. Client facing skills to report on quality and call volume Support new and existing customer processes for user base through call system and ticket logging system Maintain, prioritize and report on tickets submitted by users Maintain industry knowledge and best practices in the helpdesk 5 years of experience as helpdesk manager   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 57767 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Business Process job openings in Denver, CO Jobs List Project Administrator Communications And Training Specialist Create date: 11-May-2022 start date:6/20/2022 End date:04/03/2023 submission deadline:06/11/2022 client info : CO CDHS Description: Behavioral health providers, our key stakeholders, will need to be informed, trained and supported as a variety of changes are rolled out throug.... 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