Helpdesk Hardware Software Configuration Excellent Customer Service Interpersonal Si   Requirement id 106777 Job title Analyst Job location in Seattle, WA Skills required Call Center Experience, Helpdesk, Hardware, Software Configuration Excellent Custome Open Date 19-May-2020 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Call Center Experience, Helpdesk, Hardware, Software Configuration Excellent Custome Candidate must be our W2 Employee. Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Gathers, and documents business requirements to support the design and development of technology and/or process solutions. Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options. Clearly communicates issue resolution. Performs application maintenance and system configuration in support of solution delivery initiatives. 2-3 years. Story behind the Need: Reason: HHPOS POC for COVID-19 mitigation Motivator: Timeline Team: Retail Solution Support Team This CW will report directly to the manager for ST services on the Retail Solution Support team. Theyll ultimately roll up to support the POS Technology organization for Starbucks. The team normally has a ticket based intake, but these CW will be managing the phones and tickets. They will provide level 1-3 support for the stores (probably no more than 10 stores) I need 3 POS analysts to assist in support and troubleshooting of HHPOS units for Pilot in Company owned stores. Candidate must have strong communication and interpersonal skills. Typical Day In The Role: Duration: 3-4 months to start Hours/ approximate shifts: 1. 4am to 1pm M-F 2. 1pm to 10pm M-F 3. 6am to 5pm Friday through Monday Extension: Possible Typical Day: Primary duties are phone support for POC stores. Inbound phone calls will be the primary method of troubleshooting. During this POC there will mainly be one analyst at a time assigned to the queue so being vigilant and communicating with co-workers regarding extended calls and breaks will be of the utmost importance Candidate Requirements: Qualifications: Must Have: Call Center / Help Desk experience Hardware and software configuration experience Excellent Customer service Nice to have: POS Hardware / Software experience Network cabling experience. Candidate should have call center and or help desk experience. Candidate should have basic network skills and experience with Wi-Fi connectivity Attention to detail and the ability to document interactions accurately with the POC stores is critical. POS Experience a plus but not required. Degree: Not specified   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106777 while calling.   Other jobs in WA: Bellevue (2), Olympia (8), Seattle (18),    Call Center Experience job openings in other states Jobs List Medicaid Call Center Services-325-24-415-057-NSP Create date: 23-Oct-2024 Start date : 4/1/2025 Submission deadline : 12/10/2024 12:00 PM CT Client Info : Human Services, Department of Note: * To procure an organization to provide call centers for North Dakota Medicaid providers and members. Description : The successful offeror must perform all the require.... 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