Helpdesk Support Troubleshoot Network Services Specialist (Jobs in Hartford, CT)   Requirement id 112482 Job title Specialist Job location in Hartford, CT Skills required IT Operations, Helpdesk, Support, Troubleshoot Network Services Open Date 18-Dec-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: IT Operations, Helpdesk, Support, Troubleshoot Network Services start date:01/01/2021 End date:06/30/2021 submission deadline:12/21/2020 Description: we are seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment. IT services necessary for the completion/deployment, required maintenance and enhancement for the following: Triage and filter help desk calls and provide basic support and troubleshooting. Maintain, update and modify all existing computers and laptops to the latest patch, virus and security standards. Management, installation and monitoring of operating system and productivity software hot fixes and updates for all DSS computers. Provide ongoing support of required technical documentation, asset Management, and the tracking of Adds, Moves and Changes of DSS equipment. Provide basic support to end users for the McAfee Endpoint Encryption (MEE) software. Provide first level support and maintenance for printers and multi-function copiers. SCOPE OF WORK As part of the Information Technology Services (ITS), the consultant will be required to triage and filter help desk calls and provides basic support and troubleshooting, such as hardware, software, password resets, printer support, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance, as needed. A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. The consultant will provide support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state. Specific Services Required: Desktop Services: Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus but not required. Diagnoses and resolves simple computer and software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and re configures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains hardware and/or software; configures and installs terminal emulation software for host connection; performs related duties as required. Network Services: Provides first level support for basic network connectivity, or related network issues for the user community; assists with diagnoses and resolution of basic network problems; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required. Required Skills / Experience: 4 Years of experience in Information Technology (IT) operations support areas. At least 2 years of experience must be in a Help Desk team environment. The successful candidate must have strong interpersonal skills and the ability to thrive in a fast paced environment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112482 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    IT Operations job openings in other states Jobs List DMH - IT Consultant 2 / ITC2 (667773) Create date: 04-Nov-2021 start date:12/6/2021 submission deadline:11/09/2021 client info : DMH Description: We are currently adhering to COVID19 guidelines and will require on site presence sometime in 2021. When direction has been given for our agency to return to the State of Off.... (This job is for - EHR Jobs in OH Colombus Consultant - (in Colombus, OH)) Network Architect - 58247 Create date: 08-Jun-2021 Note: * Interview: Phone or video call * LOCAL CANDIDATES only Description: Our Client is seeking to hire a Network Architect that will be joining our team to help manage and maintain the current Department Network, document the current landscape and play a key role in the creation of a strategy and migra.... (This job is for - Firewalls Jobs in MA Chelsea Architect - (in Chelsea, MA)) Senior Application Manager - 58235 Create date: 02-Jun-2021 Note: * Interview:Phone or video call * Must be local to Boston, Ma * Job industry:Public Sector and Government Job Description: The Senior Application Manager, focused on the Transit Operations Management portfolio, will be responsible to lead a diverse team of employees and contractors to pla.... (This job is for - job Jobs in MA Boston Manager - (in Boston, MA)) MHBE RFR022321 RFR 57 MD78 Systems Operations Manager -SP Create date: 23-Feb-2021 Note: Email Submission Submission Deadline: 3/9/2021 12 Noon Start Date: 5/24/2021 End Date: 6/30/2021 Client: Maryland Health Benefit Exchange (MHBE) Description: The Maryland Health Benefit Exchange (MHBE) created a website and call center operating under the name Maryland Health Connection (M.... (This job is for - Monitoring Jobs in MD Baltimore Manager - (in Baltimore, MD)) SCM S/4 Support - 70871 Create date: 14-Jan-2021 Note: Must be able to potentially convert on a W2. Candidate must be local: Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: • Coordinate with internal cross-functional Business, Operational, and IT teams to resolve fulfillment bottlenecks impacting operational performan.... (This job is for - HANASAP Jobs in TX Houston Consultant - (in Houston, TX))     (Specialist: IT Operations, Helpdesk, Support, Troubleshoot Network Services in Hartford, CT)

Featured Jobs Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota) SSIS JAVA Analyst (Jobs in Richmond, Virginia) TSOISPF Specialist (Jobs in Columbus, Ohio) Integration IT Specialist (Jobs in Columbus, Ohio) API CI Developer (Jobs in Richmond, Virginia)