Helpdesk Strong Interpersonal Skills Specialist (Jobs in Hartford, CT)   Requirement id 107050 Job title Specialist Job location in Hartford, CT Skills required Helpdesk, Application Support, Excellent Problem Solving Skills, Strong Interpersonal Skills Open Date 01-Jun-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Helpdesk, Application Support, Excellent Problem Solving Skills, Strong Interpersonal Skills start date:6/22/2020 End date:06/21/2021 submission deadline:06/04/2020 client info : CT DORS Description: the resource will be responsible for the tasks listed below. These tasks will need to be performed remotely, in order to maintain social distancing. Outside of the tablet support aspects of this position, the resource will need to be able to assist in training the Counselors on using Office 365 and remote access software (VPN). Tasks: Initial set up of tablet devices, performed remotely Configure Consumers Wi-Fi/cellular phone set up, performed remotely. Set up/create an email address for the Consumer, if necessary Set up a Samsung Account or iTunes account, if necessary Download apps based on Consumer needs, e.g. MS Teams, Zoom, Skype, Google Hangouts, Other. Initial training of how to use the device and apps once it is set up, performed remotely Additional device troubleshooting/maintenance Ongoing training of Counselors on Office 365 and remote access software, performed remotely Creation of training materials, learning tools, FAQs and other resource guides for the ongoing training of Counselors. Number of Consultants Required – 1 Specific Services Required Technology: Android/Apple tablets Samsung Galaxy Tab A, 10.1” Model: SM-T510NZKGXAR Android, 32GB with Wi-Fi Apple iPad 10.2" Model: MW742LL/A 32 GB with Wi-fi or Cellular Apple iPad Mini 7.9" Model: MUQW2LL/A 64 GB with Wi-fi or Cellular Android and iOS operating systems Accessibility/privacy settings of Android/Apple tablets Wi-fi configuration for Android/Apple tablets Cellular modems for Android/Apple tablets Familiarity with the Apple/Google Play Store, and how to download/install apps. Familiarity with Cisco remote access functionality (VPN) Office 365, Excel formulas, macros and VBA a plus Services Deployment/training/troubleshooting of Android/Apple tablets for the Consumer community Ongoing training of Counselors on Office 365 and remote access software (VPN) Logging of Consumer tablet issues/training time Communication with Counselors if a Consumer needs additional training/tech support exceeding the designated amount The resource will be required to assist Consumers with the initial set up of their tablet devices, including hardware, software, networking and apps. This support will be performed via telephone or cam-based application, e.g. MS Teams. Once the tablet is set up, the resource will be responsible for training the Consumer on using the tablet and its apps - e.g. how to access email, web browsing, how to use the cell modem. After tablet deployment, the resource will remain the contact point for the Counselors if the Consumer has an issue with their tablet. In addition to tablet deployments and troubleshooting, the resource will assist with ongoing Counselor training on more effectively using Office 365 and remote access software. The resource will be responsible for logging all Consumer issues and training. The ideal candidate will be equally adept at both training and IT implementations and troubleshooting. Required Skills/Experience: The successful candidate will have the following skills: 6 Years of experience in Information Technology (IT) operations support areas At least 3 years of the above experience must have been in a Help desk environment 3 Years of experience in application training Considerable logi   Call 502-379-4456 Ext 100 for more details. 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