Helpdesk TroubleShooting Skills Customer Service Skills Mac OS Consultant (Jobs   Requirement id 136404 Job title Consultant Job location in Whitewater, WI Skills required Customer Support Experience, Ticketing Systems, Helpdesk, TroubleShooting Skills Customer Service Open Date 14-Sep-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Customer Support Experience, Ticketing Systems, Helpdesk, TroubleShooting Skills Customer Service start date:10/3/2022 End date:06/30/2023 submission deadline:September 20, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible. * Duration: 05/12/23, possibility of extension. * Remote or On-site? On-site, Local candidates or willing to relocate at the candidates expense. Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and customer support troubleshooting tasks in order to provide direct support to the campus community. This is a customer facing position and works with various customers, including faculty, office staff, and campus administration. The person in this position must have strong experience with a help desk ticketing system (Service Now preferred), great troubleshooting skills, and great customer service skills. The campus environment consists of Windows & Mac operating systems. Customer and Technical Support Responsibilities: 1. Technology support to faculty, staff, and students over the phone, via email, chat and in person while meeting all campus support service objectives (SLOs). 2. Investigate technical issues and escalate tickets as appropriate. 3. Consistently update all open help desk tickets and communicate with the technical support teams and/or customers as appropriate. 4. Follow established procedures for tracking technology problems and solutions. 5. Document troubleshooting steps, technical solutions, and processes in Knowledge Base Articles, templates, and ITSM tool. 6. May provide a limited degree of work guidance and leadership to other help desk personnel. Minimum Qualifications: • 3-5 years of experience troubleshooting technology support issues • Experience with enterprise level ticket management systems • Experience in maintaining Windows and Mac operating systems and hardware Highly Desired Qualifications • Experience with Service Now (IT Service Management platform) • Experience in a higher education environment Knowledge, Skills & Abilities: • Ability to work with customers with varied skill levels in using technology including campus executive staff • Ability to communicate technology concepts to customers clearly in writing and speaking • Ability to rely on experience and judgement to plan and accomplish tasks • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136404 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Customer Support Experience job openings in other states Jobs List NCAOC - IT Help Desk (663156) Create date: 16-Sep-2021 Start Date :09/27/2021 End Date :12/31/2021 Submission Deadline :09/22/2021 Client Info : NCAOC Note : * Agency Interview Type: Either Webcam Interview or In Person Description : LOCAL Candidates Only and ALL work will be completed remotely. Candidat.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCAOC - IT Help Desk (654762) Create date: 15-Jun-2021 Start Date:07/01/2021 End Date:12/31/2021 Submission Deadline:06/21/2021 Client Info:NCAOC *Note: Agency Interview Type: In Person Only Description: LOCAL Candidates Only and ALL work will be completed remotely. Candidate will have to come onsite to pick up their equipment and possib.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) Help Desk - 3910 Create date: 22-Jul-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 8/2/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 9-month project with our client in Menands, NY that requires Help-Desk Suppo.... (This job is for - Help Desk Jobs in NY Menands Consultant - (in Menands, NY)) GDOT - IT Support Specialist 3 (628004) Create date: 14-Apr-2020 Start Date :04/27/2020 End Date :10/31/2020 Submission Deadline :04/17/2020 Client Info: GDOT - IT IFRA Description : Provide management information system user support on a continuing basis either by phone or site visit for the client. Under broad supervision, the .... (This job is for - job Jobs in GA Gainesville Specialist - (in Gainesville, GA)) Network Engineer - J-11-476-015 Create date: 25-Mar-2020 Description: Network Support Engineer Customer Support Must haves: Experience with Software Defined Networks Scripting/Automation (Python is a must, Perl, Bash, Shell, RegEx are a plus) CCNA/CCNP R/S Certification 3rd party knowledge (Fortinet, Juniper, F5, etc) Change Management experience Device.... (This job is for - Python Jobs in NC Durham Engineer - (in Durham, NC))     (Consultant: Customer Support Experience, Ticketing Systems, Helpdesk, TroubleShooting Skills Customer Service in Whitewater, WI)

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