Helpdesk Linux Oral And Written Communication Troubleshoot IT Environment Installing   Requirement id 120278 Job title Consultant Job location in Golden, CO Skills required Helpdesk, Windows, Linux, Oral And Written Communication Troublesh Open Date 09-Nov-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Helpdesk, Windows, Linux, Oral And Written Communication Troublesh start date:12/6/2021 End date:12/30/2022 submission deadline:11/15/2021 client info : CO DOT Note: * Candidate must be local or willing to commute or relocate. Description: The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with on boarding and off boarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120278 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Helpdesk job openings in other states Jobs List Help Desk Analyst - Level 1 - 59757 Create date: 20-Dec-2022 start date:1/23/2023 End date:01/21/2024 submission deadline:01/06/2023 client info : CT DCF Note: * Position Location: On Site Description: The Department of Children and Families depends on the core, mission-critical applicatio.... 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(This job is for - Helpdesk Jobs in VA Richmond Analyst - (in Richmond, VA))    Helpdesk job openings in CO Jobs List Apps--US-Business Operations Manager I - J-11-181-114 Create date: 10-Nov-2016 Start Date : 11/14/2016 End Date : 11/13/2017 Submission Dead Line : 11/16/2016 Description : Responsibilities: Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to HP policy and country regulatory.... (This job is for - Helpdesk Jobs in CO DENVER Manager - (in Denver, CO)) (Consultant: Helpdesk, Windows, Linux, Oral And Written Communication Troublesh in Golden, CO)

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