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IIS FTP Test Plans Training Material Development And Reporting Support Troubleshoot
 
Requirement id 107167
Job title Consultant
Job location in Albany, NY
Skills required Helpdesk Support, IIS, FTP, Test Plans Training Material Development
Open Date 03-Jun-2020
Close Date
Job type Contract
Duration 30 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Consultant: Helpdesk Support, IIS, FTP, Test Plans Training Material Development

Responsibilities

Are you a Tech junkie or IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Expert

This project will result in deployment, training, and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting.

Day-to-Day Tasks include, but not limited to:

Assist end-user customers and resolve users technical problems.
Coordinate and Manage statewide software rollout for newest major release (1+ year rollout)
Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational
Assist in the setup and installation of TraCS software.
Support and troubleshoot application issues.
Coordinate and Conduct classroom style trainings to local police agencies.
Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
Conduct testing of application.
Develop test plans for testing application.
Create and Coordinate Install/Update Schedules.
Install and Troubleshoot SPIDER Application.
Install and Configure IIS/FTP for multiple operating systems.
Setup, Test and Troubleshoot wireless solutions.
Develop TraCS process flow for local agencies.
Coordinate with Local Agency IT Staff for the implementation of TraCS.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
84+ months -Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

Preferred Qualifications:

84 months of experience working with end users to troubleshoot both hardware and software issues.
60 months of experience working in a second-tier help desk environment.
36 months of experience in developing test plans and performing system level testing.
36 months of experience in mobile hardware solutions (Printers, scanners, GPS, etc.)
36 months of experience in conducting technical and end-user training in a classroom environment.
36 months of experience in developing technical and training materials.
24 months of experience supporting Traffic and Criminal Software in a law enforcement environment.
Bachelors Degree
12 months of experience in configuring and troubleshooting wireless devices.

Languages

Must have

English Native or bilingual proficiency

Additional vendor information

Candidates need to meet 60% of the Preferred Qualifications to qualify for the position
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107167 while calling.
 
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(Consultant: Helpdesk Support, IIS, FTP, Test Plans Training Material Development in Albany, NY)
     
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