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IOS Documentation Administrator
(Jobs in Dover, DE)
 
Requirement id 113219
Job title Administrator
Job location in Dover, DE
Skills required Mac OS, IOS, Customer Service, Documentation
Open Date 21-Jan-2021
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: Denny B
Job Description Administrator: Mac OS, IOS, Customer Service, Documentation

Start Date :01/29/2021
End Date :06/30/2021
Submission Deadline :01/27/2021

Client Info : DOF- ACCOUNTING

Note :

* Agency Interview Type : iLinc Web Cam Interview Only

Description :

Entering Request and Incident Tickets in Service Now ticketing system
• Troubleshooting Second Level Support Tickets assigned to your group through Service Now
- Creating and updating Knowledge Base articles
• Providing excellent Customer Service for All Customers.
• Recording and reporting time spend with customers
• Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.
• Assist Network Engineering Team with Troubleshooting of switches and phones.
• Provide Support for: IOS, Android, Windows OS, and Mac OS devices.
- Knowledge of GPO, DHCP, and Active Directory.
• Experience Troubleshooting Printers, Scanners, and Copiers.
• Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required.

The interview will be by webcam, but the work for this position is on site 100%
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113219 while calling.
 
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(Administrator: Mac OS, IOS, Customer Service, Documentation in Dover, DE)
     
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