IT Experience Problem Solving Skills Engineer (Jobs in Atlanta, GA)   Requirement id 132806 Job title Engineer Job location in Atlanta, GA Skills required Bug Fix, IT Experience, PL/SQL, Problem Solving Skills Open Date 28-Mar-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Bug Fix, IT Experience, PL/SQL, Problem Solving Skills Start Date : 04/18/2022 End Date : 12/31/2022 Submission Deadline : 03/31/2022 Client Info: Note: * Agency Interview Type: Either Web Cam or In Person Description: GENERAL DESCRIPTION: DOAS Risk Management uses Ventiv Technologys Claims Enterprise and Integrated Risk Management (IRM) systems to support the State of Georgias self-insured insurance program. Claims Enterprise has close to 100 users who are adjusters and insurance program staff. IRM has around 300 users who are considered “the customer” and who use IRM to view their claims and loss experience. We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our Director of Risk Management, collaborating with colleagues, and performing successful software upgrades of line-of-business application software. You will also be required to provide application support to our end-users. To ensure success as an Application Support Engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch Application Support Engineers distinguish themselves by being proactive in providing application support. Job Responsibilities: • Providing software application support under the supervision of the IT (or Risk Management?) Director. • Performing analyses on software application functionality and suggesting improvements. • Create and modify internal reports using iVOS Reporter, Jasper AdHoc, and other Ventiv reporting tools. • Consulting with the software vendors, internal users, and stakeholders to improve application performance. • Developing and maintaining test plans for application upgrades. • Establishing the root causes of application errors, working with the vendor to identify fixes or bugs and escalating serious concerns to the Director of IT. • Keeping a record of configuration changes and scheduling application updates. • Documenting processes and monitoring application performance metrics. • Providing front-end support to management and colleagues in other departments. • Monitoring and correcting issues with all external interfaces and processes. • Understanding the business workflow and business requirements of all work units that use the applications. • Serving the role of subject expert in all Projects related to the application • Managing and overseeing a support team as well as attending meetings with agencies and other team associates and program managers • Provide subject assistance with all State and Federal reporting mandates Required Knowledge, Skills and Abilities: • A Bachelors Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar preferred. • Minimum 5 years related experience supporting software systems. • Demonstrable experience as an Application Support Engineer in a related field. • Knowledge of Oracle PL-SQL and IBM Cognos a plus. • Experience supporting insurance claims management and risk management systems a plus. • Experience with or willingness to learn support for EDI troubleshooting and setup. • Exceptional ability to provide front end support to internal departments. • Strong analytical and problem-solving skills. • Willingness to work with software vendors to resolve issues in a timely fashion. • Exceptional communication skills. MINIMUM ENTRY QUALIFICATIONS: Bachelors degree in a related field from an accredited college or university AND Five years of directly related management experience OR Associates/Vocational/Technical degree from an accredited college or university AND Seven years of directl   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132806 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Bug Fix job openings in other states Jobs List Business Analyst - 85690 Create date: 25-May-2022 Description: Requirements Minimum education: Bachelor Degree required: Bachelors Degree in Computer Science, Information Systems, Business Administration, or other related field. 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