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IT Experience Java Incident Management Engineer
(Jobs in Eden Prairie, MN)
 
Requirement id 73379
Job title Engineer
Job location in EDEN PRAIRIE, MN
Skills required IT Experience, Java, SQL Experience, Incident Management
Open Date 13-Sep-2018
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: IT Experience, Java, SQL Experience, Incident Management

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens

Job Description :

Position: Support Engineer

Location: Eden Prairie, MN



Description:

Monitor incident input pipelines and pick up Incidents on an availability basis
Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
Create Incident, Problem, and Change Tickets in ServiceNow as required
Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
Triage issues based on knowledge of applications and its infrastructure, and by using Play Books
Create/modify Play Books for Incident Triage on applications
Re-assign Incidents based on triage knowledge required
Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
Suggest Improvements in Monitoring and Application Logging
Ensure OPS SLAs are not being broken
Provide SME Triage and Root Cause Analysis in War Rooms
Participate in 24/7 support rotations



Requirements:

4+ years overall IT experience
2+ years working experience with Java - ie. production support, testing, developer, etc.
1+ years of SQL experience
Experience with Incident/Problem Management System (ServiceNow preferred) and/or 2+ years Production Support experience



Preferred Skills:

Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 73379 while calling.
 
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(Engineer: IT Experience, Java, SQL Experience, Incident Management in EDEN PRAIRIE, MN)
     
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