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IT Experience SLA SME PERL Python Analyst
(Jobs in Jersey City, NJ)
 
Requirement id 98577
Job title Analyst
Job location in Jersey City, NJ
Skills required Financial Experience, Unix Experience, IT Experience, SLA SME PERL Python
Open Date 03-Oct-2019
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: Financial Experience, Unix Experience, IT Experience, SLA SME PERL Python

Candidate must be our W2 Employee

We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens.


Description:
Specialist Appl Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs.Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams objectives



Shared Services Applications

Act as an SME for all incidents, problems and changes related to the applications

Prioritize issues coming in directly or from L1 support

Verify that incident tickets are prioritized and routed correctly by L1 support team

Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams (as needed)

Interact with application support vendors for assistance as needed

Track the incident throughout the lifecycle and ensure it is closed on completion

Coordinate with the Senior Incident Officer/ Production Services Application Lead to provide information needed for updates

Participate in root cause analysis to identify problems underlying the incidents and rectify to prevent recurrence

Identify if a change record is required to resolve an issue and follow standard procedure to open the changes

Participate in CABs as needed to follow-through any changes opened for issue resolution

Support completion of the PTO checklist as needed

Apply application patches and fixes

Proactively identify and manage continuity, security and resiliency risks that impact the business

Perform business impact assessments in coordination with Production Service Leads

Ensure that all service requests are addressed and resolved within SLAs

Identify new opportunities to streamline and improve recovery solutions

Identify repeatable manual tasks and lead efforts to automate

Support regulatory compliance or audit support activities as needed

Provide knowledge and training to new support personnel

Maintain service uptime & SLA as committed (MTTR reduction)

Support Greenfield implementation and provide EOL support



Qualifications:

Bachelors or Masters Degree in Systems Engineering, Computer Science, Engineering or other Information Technology disciplines

Has 5-10 years of experience in IT Support, Incident, Problem, Risk, Capacity, Knowledge, Service Continuity, Resiliency, Event and Change Management

Has experience supporting 100-200 applications for the business

Has 5 years of experience managing UNIX/Linux/Aix environment

Has 5 years of experience in UNIX shell, Perl, Python, Ruby or other scripting languages such as Java Script

Ability to learn new applications and infrastructure and understand the business architecture touchpoints

Has experience of working with complex data sets, create queries to retrieve records, aggregate records and make factual conclusions

Has experience with requirements gathering, developing business plans and project plans

Has experience in Information Technology Infrastructure Library (ITIL) Service Management - Foundations a
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98577 while calling.
 
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(Analyst: Financial Experience, Unix Experience, IT Experience, SLA SME PERL Python in Jersey City, NJ)
     
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