IT Project Management Workflow Change Management Manager (Jobs in Windsor, CT)   Requirement id 70201 Job title Manager Job location in Windsor, CT Skills required IT Project Management, Methodologies And Designs, Agile Experience, Workflow Change Management Open Date 25-May-2018 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: IT Project Management, Methodologies And Designs, Agile Experience, Workflow Change Management Start Date :06/05/2018 End Date :12/31/2018 Submission Deadline :05/31/2018 Description: Responsibilities Our client in the Windsor, CT Area is looking for a Senior Project Manager w/ Contact Center. US Citizens / Permanent Residents are encouraged to apply ROLE & RESPONSIBILITIES: Planning & Execution: • End-to-end / full life cycle project management experience required. • IT project management ownership of multiple initiatives in support of modernizing the companys Customer Contact/Call Centers. • Business-side integration and/or ownership where needed. • Projects can be infrastructure, software, vendor-product installation, or workflow & process improvement. • Understanding and use of Change Management. • Build-out of project execution frameworks within existing portfolio structure. • Methodologies include Waterfall with possible Agile for future projects. • Aggressive management of Risks/Issues. Financials: • Must be proficient in managing financials (forecasting, tracking, correction). • Experience with Clarity a big plus. Resource Management: • Identification of IT & Business resources required to complete project work. • Resource procurement via partnership with IT & Business Leads. • Management the work of matrixed resources. Planning & Facilitation: • Development of effective agendas for working sessions & status meetings. • Strong facilitation skills. • Production of specific outcomes with detailed takeaways to produce those outcomes. Customer Contact Center experience or modernization/installation of an IVR system • IT project management ownership of multiple initiatives in support of modernizing the companys Customer Contact/Call Centers. • Works effectively with minimal direction. • Ability to work within a highly-fluid environment with rapidly-changing priorities. • Business-side integration and/or ownership where needed. Communications: • Strong communication and partnership skills required. • Ability to work with IT & Business leaders. • Timely reporting of issues. Professional competences • End-to-end / full life cycle project management experience required. • IT project management ownership of multiple initiatives in support of modernizing the companys Customer Contact/Call Centers. • Business-side integration and/or ownership where needed. • Projects can be infrastructure, software, vendor-product installation, or workflow & process improvement. • Understanding and use of Change Management. • Build-out of project execution frameworks within existing portfolio structure. • Methodologies include Waterfall with possible Agile for future projects. • Aggressive management of Risks/Issues.   Call 502-379-4456 Ext 100 for more details. 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