ITIL Deskside Support Customer Service Field Experience Analyst (Jobs in Blvd, N   Requirement id 133530 Job title Analyst Job location in Blvd, NC Skills required Windows 10 INSTALLATION, Support, Patching And Troubleshooting, ITIL, Desktop Support, Deskside Support Customer Service Field Open Date 04-May-2022 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows 10 INSTALLATION, Support, Patching And Troubleshooting, ITIL, Desktop Support, Deskside Support Customer Service Field Start Date :05/16/2022 End Date :09/30/2022 Submission Deadline :05/09/2022 Client Info:CoR-IT Description : ***The max rate for this position is $36.00/hour. ***These positions are onsite for the duration of the engagement. ***Candidates must have a valid drivers license and be able to drive their own car to sites around Wake County. The candidate will be allowed to expense for gas. ***Please only submit candidate that have previous experience working in face to face customer support and on-site field tech roles. The manager will not consider candidates with only remote help desk experience. The City of Raleigh is seeking an Enterprise IT Operations Specialist providing desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the city. This position supports the deployment, relocation, and upgrade of end-user hardware, and provides timely and effective issue resolution and request fulfillment. Due to the needs of the organization, this position will only be onsite, field support to work on equipment refresh projects. The IT Department plays a major role in the Citys recognition for innovation. The department has recently won the following awards: · 2019 Drexel LeBow Analytics 50 Award for analytics innovation · 2019 IDC Smart Cities North America Award for Urban Planning and Land Use Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include: · Third Best City to Work In (Fortune, 2019) · Third Best State Capital in Which to Live (WalletHub, 2019) · Second Place in Livability.coms 2019 Top 100 Best Places to Live The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play. Specific Responsibilities: • Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience • Performs hardware installations, repairs, maintenance, software installations and upgrades • Recommends process changes that improve the implementation, maintenance, and support of end-user equipment and software • Maintains documentation for each incident or request, and escalates complex problems to the next level of support • Takes responsibility for follow-up services or problem escalation • Coordinates vendor repair services for onsite and offsite work • Diagnoses errors or technical problems, and determines and implements proper solutions • Provides end-user training as required • Effectively works with customers, service desk and technical services personnel • Builds positive relationships with customers Desired Skills: • Demonstrates a customer orientation • Manages and prioritizes workload • Proficient in Microsoft Windows and Office applications • Technical support experience with Apple products a plus • Creative problem-solving ability • ITIL Framework • IT Service Management (ServiceNow experience a plus) • End-user computing technologies • Active Directory management • Strong organizational skills and very detail oriented • Innovative and results orientated • Effectively communicates orally and verbally • Works well and collaborates with others • Ability to diagnose issues with complex systems and quickly provide guidance • Vendor management Education and Experience: • Associates Degree in information technology or directly related field and two years of related technology support experience. • An equivalent combination of education and experience suff   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133530 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Windows 10 INSTALLATION, Support, Patching And Troubleshooting job openings in other states Jobs List RFQ 026774-11213 - Desktop Build Technician Create date: 17-Dec-2020 Start Date :01/11/2021 (ASAP) End Date :07/31/2021 Submission Deadline :Monday, January 4, 2021 at 5:00 PM E.S.T. Note : * Number of References Required: 2 * Maximum Number of Resumes: 3 Description: Assignment Description: PC Tech Refresh –.... (This job is for - job Jobs in KY Louisville Consultant - (in Louisville, KY))     (Analyst: Windows 10 INSTALLATION, Support, Patching And Troubleshooting, ITIL, Desktop Support, Deskside Support Customer Service Field in Blvd, NC)

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