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ITIL Service Portal ITIL 3.0 Certified Agile Software Development Code Promotion St
 
Requirement id 103686
Job title Specialist
Job location in Columbus, OH
Skills required ServiceNow Administration, ITIL, Service Catalog, Service Portal ITIL 3.0 Certified Agile
Open Date 18-Feb-2020
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: ServiceNow Administration, ITIL, Service Catalog, Service Portal ITIL 3.0 Certified Agile

Start Date : 03/09/2020
End Date : 06/30/2020
Submission Deadline : Monday 2/24 @ 10AM

Client Info : DOT

Note:
* Interview: Onsite only- local candidates please (local to Ohio). Please submit resumes in a word document and remove all candidate personal information (phone,address,email) and vendor information (logos).

Description :

This position will function as a highly skilled ServiceNow Administrator within the Department of Information Technology responsible for implementing new solutions and troubleshooting issues on the ServiceNow platform.

Specific responsibilities:

• Daily support, administration, and maintenance of the ServiceNow platform
• Lead ServiceNow system upgrade planning & execution
• Manage configuration changes & ensure consistency across environments
• Establish & maintain ServiceNow configuration standards & best practices
• Schedule & verify instance clones
• Support update set creation and migration
• Manage instance security, access, and ACLs
• Perform error identification / remediation across all instances, including working with end users to resolve issues
• Implement and integrate modules
• Contribute to ServiceNow releases
• Create and maintain documentation for applications & modules
• Coordinate integrations with other applications
• Maintain expert knowledge on the ServiceNow platform
• Effectively manage and prioritize implementation tasks
• Mentor other team members

Required Experience:

• ServiceNow Certified System Administrator
• MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.
• Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
• Understanding of foundation level ITIL version 3 or 4 (certification preferred)
• Experience with Agile software development methodologies
• Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
• Experience managing instances & support tickets through HI Service Portal
• Experience with Active Directory and Single Sign-On (SSO)
• Experience in usage of jQuery, Bootstrap and AngularJS frameworks
• Excellent communications skills (both written and verbal) with strong presentation and facilitation skills
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103686 while calling.
 
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(Specialist: ServiceNow Administration, ITIL, Service Catalog, Service Portal ITIL 3.0 Certified Agile in Columbus, OH)
     
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