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ITIL - Analyst
(Jobs in Chester, VA)
 
Requirement id 42778
Job title Analyst
Job location in Chester, VA
Skills required ITIL, Microsoft Exchange, -,
Open Date 22-Jan-2015
Close Date
Job type Not specified
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: ITIL, Microsoft Exchange, -,

[Note: Start Date: 02/02/15
End Date: 05/30/15]

[Note: Submission Dead Line: 1/27/2015]

[Client Info: Virginia Information Technologies Agency]

Description:

Assist multiple service delivery managers in vendor oversight of the IT infrastructure managed services contract.
• Assist Service Managers in vendor oversight duties.
• Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework
• Review service level agreement results
• Review vendor invoices
• Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results

• Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment
• Knowledge and experience with utilizing the ITIL framework
• Knowledge and experience with Microsoft Exchange
• Skilled in oral and written communication as it pertains to interpreting technical information and business needs.
• Demonstrated ability to work with management, customers, and vendors to resolve problems.
• B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience)
• ITIL Foundations certification or equivalent proven knowledge and experience
• Experience in State/Agency is a plus

Required Skills:

* understand service management including contract and vendor management in IT outsourcing or shared service environment
* interpreting technical information and business needs
* ITIL framework
* Microsoft Exchange
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 42778 while calling.
 
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(Analyst: ITIL, Microsoft Exchange, -, in Chester, VA)
     
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