ITIL Change Management Analytical And Problem Solving Skills Testing Experience Dev   Requirement id 46551 Job title Developer Job location in REGENCY, VA Skills required Programming Experience, ITIL, Customer Service Skills, Change Management Analytical And Problem Open Date 12-Jun-2015 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Programming Experience, ITIL, Customer Service Skills, Change Management Analytical And Problem NOTE : Start Date : 06/22/2015 End Date : 12/31/2015 Submission Deadline : 06/18/2015 Client Info : Comsys Description : JAVA Support Developer Job Summary: The Support Engineer will provide application level phone/email support to customers. Analyze problems to determine the root cause of any reported issues. Answer customer questions and provide written explanations of a given issue using non-technical terms. Provide guidance on software functionality and modifications. Make software modifications based on the customers needs. Must be able to create and execute test plans, provide implementation plans with detailed rollout and back-out instructions. Provide regular updates to customers on open support issues. Document any repeatable procedures for others to follow. Be able to use the incident management system to create incidents, problems and change requests. Document incidents, problems and change requests clearly and in great detail. Responsibilities: Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Application Support Services team members. Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines. Perform afterhours support as required. Ability to create SOPs, document processes and to communicate verbally and in writing effectively. This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks Qualifications: Associates or Bachelors degree or equivalent combination of education and experience 5+ or more years of programming and testing experience Experience working with appropriate programming languages, operating systems and software Experience working with relational databases to facilitate programming software Good personal computer and business solutions software skills Analytical and problem solving skills for design, creation and testing of programs Ability to work as part of a team and independently Communication skills to work effectively with team members, support personnel, and clients Familiarity with incident, problem and change management software Experience with ITIL best practices Excellent customer service skills Self-Motivated, enthusiastic, and driven to succeed Through experience and knowledge works with minimal supervision Proficient in one or more programming languages Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 46551 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Programming Experience job openings in other states Jobs List Senior CICS System Developer- 138195 Create date: 16-Dec-2024 No of Submissions : 1 Start date : 2/3/2025 End Date : 2/1/2027 Submission deadline : 12/19/2024 3:00:00 PM Client Info : MDHS Note: * On-site * There is an incumbent for this posting but feel free to submit candidates. No max bill rate. Onsite required. 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