ITIL Office 365 Server Experience Active Directory Azure Environment SCCM Consultan   Requirement id 135786 Job title Consultant Job location in Milwaukee, WI Skills required Hardware And Software Support, ITIL, Windows 10, Office 365 Server Experience Active Dire Open Date 15-Aug-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Hardware And Software Support, ITIL, Windows 10, Office 365 Server Experience Active Dire start date:08/29/2022 End date:12/30/2022 submission deadline:8/22/2022 4:00:00 PM client info : Milwaukee County Note: * Interview Process: Microsoft Teams w/camera on 1 round * Duration: 12/30/22 with possibility of extension * Local candidates or willing to relocate at the candidates expense. Position is 100% On-site Description: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance,hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide daily support for PC hardware and software, including Windows 10, Office 365and other enterprise applications. • Participate in installing, configuring, and maintaining computer operating systems and images. • Install and troubleshoot peripherals for users. • Aid in troubleshooting smartphones and other related ad hoc devices. • Asks appropriate probing questions to gather relevant information to aid in resolution of request. • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. • Assists in special projects as needed. • Participates in on call rotation. COMPUTER SKILLS: • Workstation, printer and peripheral maintenance and support skills. • General understanding of Client/Server environment. • Experience with Microsoft Active Directory and Azure Active Directory. • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. • Demonstrate an analytical approach to problem resolution. • Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. QUALIFICATIONS: • Ability to understand basic business practices. • Ability to manage working in a high stress environment. • Take ownership for work and initiative for requests, incidents and problems. • IT Professionalism in all aspects of the position. • Outstanding customer service skills and attitude. • Ability to prioritize projects and customer requests. COMPETENCIES: • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. • Problem Solving - Identifies and resolves problems i   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135786 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Hardware And Software Support job openings in other states Jobs List Doc193461 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ikl5pe.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc192729 Job 2210 Customer Servcie Analyst A. - Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ij2w7k.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL DefuniakSprings Analyst - (in Defuniak Springs, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) ITS63 FY21_DOT_002 Help Desk Analyst/Specialist -SP Create date: 12-Feb-2021 Bid Number: BD-21-1030-0P100-0P110-58629 Note: Online Submission hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 2/19/2021 04:00 PM EST Start Date: 3/1/2021 End Date: 9/30/2021 Client: Departmen.... 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